Houston, TX (PRWEB) August 22, 2012
WebsiteAlive, a leader in Live Chat, Click-to-Call and online communications and its award-winning, industry-leading Alive Chat and Alive Dial solutions was honored again today by TopTenReviews with the 2012 Bronze and Excellence Awards for Best Live Chat Support Software. Year after year, WebsiteAlive is recognized by TopTenReviews as the Best Live Chat and Enterprise Live Chat Support Software.
According to the review, TopTenREVIEWS summarized WebsiteAlive by saying, “Small business can have it all, too. There's no shortage of excellent technology and software that will get you there. Live chat support software, like WebsiteAlive, is the perfect example of an application that will benefit you and your company. With live chat support, you have the ability to monitor your customer's footprints and anticipate any needs they may have. And, although customer support is the primary focus of live help software, you will also have access to powerful reporting and analysis tools. For its excellent features, ease of use and support option, we are pleased to award WebsiteAlive with the TopTenREVIEWS Bronze Award for excellence in live chat support software.”
The review continued, “As a small or medium business owner, you may have a support staff of only five to 10 people. With a smaller operation, you and your employees cannot be at the service desk 24/7 to answer questions. Thankfully, there's an app for that. You can download the WebsiteAlive live chat application to your iPhone, iPad, Blackberry or Android. This is a brilliant feature, as you can turn your smartphone into a portable workspace, so you will never miss an interaction with a potential customer, regardless of whether you are at your computer or not. WebsiteAlive can also be set to offer email contact ability when no operators are available.”
“If you’re not using some sort of live online interaction on your website, you’re telling your customers they’re not important,” explained Adam J. Stass, Partner and CEO at WebsiteAlive. “Studies show website visitors want to engage with customer service representatives in real-time while on a site or they will take their business elsewhere. Live Chat is a must-have component in your overall customer communications mix.”
Alive Chat allows website visitors, email recipients, banner ad viewers or social media contacts to connect to company representatives and have questions answered instantly by clicking on an Alive Chat button or link embedded on a website, email, ad, Twitter account or Facebook fan page. Alive Chat is fully hosted on WebsiteAlive’s secure servers, which means there is no equipment to buy and no software to install. If users have an Internet connection and a web browser, they can use Alive Chat. And, with Alive Chat Mobile, which is included at no extra charge in all versions of Alive Chat, users can take their chats on the road with Internet-based mobile phones and chat with website visitors just as they would from their desktop.
TopTenREVIEWS pointed out, “Jet-setting or sitting at your desk, WebsiteAlive is an application that you can use wherever you are because of its mobile abilities, and we love this. The live chat application has the features, tools and technology needed to develop a successful live help operation on your personal webpage.”
Compatible with both PCs and Mac, Alive Chat is 100% customizable. Without any special programming knowledge, users can easily brand their Alive Chat windows with logos and color schemes to match their company’s design, giving customers a fully integrated experience.
TopTenREVIEWS gives you the information you need to make a smart purchase. They make a recommendation for the best product in each category. Through their side-by-side comparison charts, news, articles and videos they simplify the buying process for consumers.
“It’s obvious we are doing something right. We are thrilled to be recognized and included in both TopTenREVIEWS live chat support software lists for 2012 as one of the best solutions in the marketplace today,” Stass concluded.
For more information or to add WebsiteAlive’s Alive Chat to your website, contact WebsiteAlive at 888-696-4513, email them at sales(at)websitealive(dot)com or visit them on the web at http://www.websitealive.com.
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WebsiteAlive is a fast and forward thinking software developer and online communications provider, dedicated to developing the most flexible and agile innovations delivered in a straightforward and streamlined approach. Since 2004, our feature-rich, industry-leading, and award-winning Live Chat and Click-To-Call solutions — Alive Chat and Alive Dial — are being used to meet and greet website visitors, answer questions, increase leads and close sales. Used and trusted by more than 11,000 web and mobile sites, including Royal Caribbean Cruises, Ltd., Acxiom, Bridgestone Golf, MacMall.com, Loews Hotel, Shadow Creek Ranch, Ooma, Bluehost, Magellan Jets, NY Yankees, Los Angeles Kings, NY Knicks, Denver Nuggets, Boston Bruins, Philadelphia Flyers, Toronto Maple Leafs, The San Francisco 49ers, Seattle Seahawks, LA Galaxy and NY Red Bulls to name a few, WebsiteAlive prides itself on its innovation, simplicity, flexibility and value that help Internet-based small, medium and large businesses and organizations thrive.