NLJ 250 Firm Loeb & Loeb LLP Switches to BigHand for its Simplicity, Reliability and Client Service in Upgrade of Its Digital Dictation System

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Another NLJ 250 firm switches to BigHand's digital dictation and voice productivity technology after issues with its previous workflow digital dictation system. Loeb & Loeb cites BigHand's reliability, simplicity and client service as reasons for switching.

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It allows administrators and office managers to put every dictation into a pool, so that if an attorney's primary assistant is busy, the job can be picked up from any number of offices regardless of their geographic location.

BigHand, the leader in voice productivity technology and enterprise digital dictation for the legal marketplace, today announced that NLJ 250 firm Loeb & Loeb LLP has chosen BigHand to be its new supplier of workflow digital dictation technology.

The 103-year-old firm, which started in Los Angeles and now has offices in New York, Chicago, Washington D.C., Nashville and Beijing, previously had a workflow digital dictation system in place, however the firm had experienced several issues. “The previous system was complex to implement on the back end, requiring multiple servers and was not well-supported,” says Judi Flournoy, Loeb & Loeb’s Chief Information Officer.

When Loeb & Loeb met with BigHand at a trade show in 2011, the firm was immediately impressed. "We liked the simplicity of installing and implementing it," says Ms. Flournoy. Two other pluses were the quality of the app that BigHand had developed for smartphones and BigHand's flexibility as a workflow application. "It allows administrators and office managers to put every dictation into a pool, so that if an attorney's primary assistant is busy, the job can be picked up from any number of offices regardless of their geographic location," Flournoy says. Loeb & Loeb already runs a lean operation administratively but expects to get an additional productivity boost from BigHand.

In the pilot test of BigHand, Loeb & Loeb gave BigHand-enabled devices, including smartphones, to a half dozen attorneys at different locations. "We chose people who are heavy, heavy users of dictation—who really rely on it," Flournoy says. "That tells you our confidence in BigHand." The initial pilot group was especially happy with BigHand's reliability, she says.

Loeb & Loeb also liked the support that BigHand provided. "Their customer service has been excellent, from the sales cycle to the installation to post-installation," Flournoy says. "They've been very responsive."

In terms of the future, Flournoy sees a potential opportunity for additional Loeb & Loeb attorneys to make use of the BigHand software, possibly on the smartphones they all carry. She concludes, “I would not be surprised if some attorneys who do not think of themselves as doing dictation ultimately choose to adopt the system. We’ll just have to see how things develop organically. It should be interesting.”

About BigHand
The BigHand Group supports over 150,000 professionals globally, across 1,450 organizations, and is based out of Chicago, London, Sydney and Toronto. BigHand’s voice productivity technology combines workflow digital dictation, Smartphone applications and speech recognition to offer the legal market a technology that allows attorneys to use their voice to get more done while improving operational efficiencies and reducing overhead costs. Further info is available at http://www.bighand.com

Contact:
Allison Stegich, Marketing Manager, BigHand, Inc., Allison.Stegich(at)bighand(dot)com

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Allison Stegich
BigHand
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