Latest Business Car Manager news: Jaguar is Cream of the Crop, and That's Just the Dealers

Share Article

Car manufacturer Jaguar is spearheading the competition with the highest car dealer rating, according to a survey of over 17,000 respondents.

Jaguar: Now the dealers are delivering satisfaction too, say owners

Jaguar is the cat that's got the cream, thanks to owners and drivers.

Jaguar has come top in the 2012 JD Power Dealer Satisfaction Survey.

Second in the survey is Lexus, with Toyota third, Mercedes-Benz fourth and Honda fifth.

The bottom of the table makes unhappy reading for Chevrolet and Fiat dealers, followed by Mazda, Vauxhall, Suzuki and Mini.

Out of the 17,686 respondents, nearly 15,000 customers had a service experience with their dealership within the past 12 months. These customers gave data on vehicles bought between January 2009 and December 2010.
Ranking    Dealer network    Score    Rating
1    Jaguar    86.1%    ✫✫✫✫✫
2    Lexus    83.6%    ✫✫✫✫
3    Toyota    82.4%    ✫✫✫✫
4    Mercedes-Benz    82.2%    ✫✫✫✫
5    Honda    81.9%    ✫✫✫✫
6    Skoda    80.9%    ✫✫✫✫
7    Land Rover    80.0%    ✫✫✫✫
8    Nissan    79.9%    ✫✫✫
9    Volvo    79.5%    ✫✫✫
10    Audi    79.0%    ✫✫✫
11=    Kia    78.9%    ✫✫✫
11=    Peugeot    78.9%    ✫✫✫
13    Volkswagen    78.7%    ✫✫✫
Industry average
14    Mitsubishi    78.3%    ✫✫✫
15    Seat    78.0%    ✫✫✫
16=    BMW    77.8%    ✫✫✫
16=    Renault    77.8%    ✫✫✫
18    Hyundai    77.6%    ✫✫✫
19    Citroën    77.4%    ✫✫✫
20=    Alfa Romeo    77.3%    ✫✫✫
20=    Ford    77.3%    ✫✫✫
22    Mini    77.2%    ✫✫✫
23=    Suzuki    77.1%    ✫✫✫
23=    Vauxhall    77.1%    ✫✫✫
25    Mazda    76.9%    ✫✫✫
26    Fiat    74.8%    ✫✫
27    Chevrolet    71.5%    ✫✫

What it means:

✫✫✫✫✫     Among the best

✫✫✫✫        Better than most

✫✫✫         Doesn’t really stand out

✫✫             The rest

Keep up to date with the latest business car leasing news and business car news with BCM

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Conrad Swailes
Visit website