Enterprise Management Associates and Blazent Industry Experts to Present a Free Service Management Webinar

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Attendees will learn how to achieve IT service excellence.

The IT infrastructure is a critical enabler of business value. Its stability and agility rely on well coordinated management processes, such as asset, change and incident management. These processes, in turn, rely on accurate data. Without it, IT service management is handicapped: the risks of a change cannot be understood nor can the impacts of a service outage.

As a result, data quality in CMDB and asset systems is of high concern for IT operations of any size. Clear data management and reconciliation approaches are required and, often, complex business rules must be developed to correctly align IT data from multiple diverse sources. The data management and reconciliation capabilities found in IT service management products, however, are often weak. Blazent, on the other hand, is pioneering a new approach to master data management that can greatly improve the business results from IT. Attendees can learn more in this free Webinar entitled “It’s the Data: A New Approach to IT Service Excellence.”

Charles Betz , Research Director, EMA
Adam Clark, Senior Director of Sales Engineering, Blazent

Wednesday, September 12, 2012
9:00 am Pacific / 12:00 pm Eastern / 5:00 pm GMT Summer Time (London, GMT+01:00)

Those who are interested in attending this Webinar can register at:

Attendees will learn: how poor quality data can directly impact IT service quality; the different approaches to an IT master data strategy; the challenges of existing CMDB discovery and reconciliation approaches; Blazent's approach (including case studies) to enabling high quality IT data management.

About Enterprise Management Associates (EMA)
Founded in 1996, Enterprise Management Associates (EMA) is a leading industry analyst firm that specializes in providing deep insight across the full spectrum of IT and data management technologies. EMA analysts leverage a unique combination of practical experience, insight into industry best practices, and in-depth knowledge of current and planned vendor solutions to help its clients achieve their goals. Learn more about EMA research, analysis, and consulting services for enterprise line of business users, IT professionals and IT vendors at http://www.enterprisemanagement.com or blogs.enterprisemanagement.com.

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Raleigh Gould
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