Consumer-facing organizations that want to provide an enterprise-level, integrated customer service experience across all channels will gain the most benefit from our Enterprise Virtual Agent solutions. - Mike Hennessy, VP Marketing, IntelliResponse
Toronto, Ontario (PRWEB) August 27, 2012
IntelliResponse Systems, the leading provider of virtual agent technology solutions that drive profitable online conversations, is pleased to announce the official launch of its newly designed website at http://www.intelliresponse.com.
Online customer self-service and virtual agent technology is an exciting but rapidly expanding market with a growing variety of offerings for organizations to choose from. IntelliResponse’s new website aims to provide greater clarity for organizations that want to better understand how they can deliver a superior online customer self-service experience. By empowering consumers with the right tools to take their online interactions to a new level, organizations can drive new revenue, customer loyalty and insight, while simultaneously reducing customer service costs.
“Consumer-facing organizations that want to provide an enterprise-level, integrated customer service experience across all channels - web, mobile, or social media - will gain the most benefit from our Enterprise Virtual Agent (EVA) solutions,” explained Mike Hennessy, Vice President, Marketing at IntelliResponse. “Our latest website provides many educational resources, videos, and tools to help visitors more easily obtain the information they need and to quickly understand which solution is right for them.”
The IntelliResponse Virtual Agent solution empowers organizations to create profitable online conversations with prospective and existing customers in a variety of ways. By guiding customers through the information gathering process and acting as an “online concierge”, IntelliResponse Virtual Agents increase the likelihood of conversion to sales and solve a variety of customer experience and customer service issues.
About IntelliResponse Systems
IntelliResponse is the leading provider of virtual agent and knowledge management software solutions for the enterprise. We create profitable online conversations for our private and public sector customers around the world.
With our patented Enterprise Virtual Agent (EVA) solutions, corporate websites, mobile applications, social media channels and agent desktops can all be transformed by an engaging virtual concierge, empowering customers to ask questions using natural, conversational language and delivering an effective and engaging online experience.
With more than 360 live customer-facing implementations answering 100 million+ questions annually, IntelliResponse is the gold standard in first line customer experience management.
For more information about IntelliResponse, visit http://www.intelliresponse.com.