CRM Provided by to Essex County Council

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Provides over 40 seats in the government market for CRM.

it is important to be able to deploy a CRM quickly and for little cost and without complexity, the world’s #1 leader in cloud CRM for customer relationship management has been chosen by the Essex County Council in the UK to provide over 40 CRM seats, providing services and managing the relationships with its customer-citizens. Providing a range of information management services to the Essex County municipality, helps automate citizen requests and services management for many of the government’s citizen-facing services, such as reporting potholes, finding adult community learning courses, renewing library books and starting or registering a business along with the normal inbound and outbound communications with its citizenry throughout the county.’s powerful call management tools set it apart from other CRM packages with simple features to track inbound and outbound calls, call script management and call reporting. The Essex County Council takes advantage of FreeCRM’s advanced call tracking and management features to streamline governmental multi-channel contact with their citizenry through delivery of services and information across many service offices.

For governments, it is important to be able to deploy a CRM quickly and for little cost and without the complexity of similar solutions such as SAP, Oracle or adds a powerful web API that lets customers integrate web facing services with a centralized CRM database, allowing information to automate and populate across multiple channels which is readily available for government workers and service providers. Combined with business process management and knowledge management features, provides an immense amount of features typically only found in high-end, much higher costing CRM solutions.

With over 250,000 customers in over 200 countries, has been recognized again and again as the clear choice for CRM that is simple, powerful, and cost effective and allows you to achieve your goal – getting and keeping more customers. Our trusted cloud CRM platform helps employees collaborate and connect easily with customers like never before. Low cost, low risk and quick results are achieved with no long-term contracts in the world’s most popular CRM.

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Angelica DuBoise
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