The College Network is Improving Customer Service Through Its "We Care" Program By Increasing the Availability of Customer Support

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The College Network is Improving Customer Service Through Its "We Care" Program By Increasing the Availability of Customer Support

Our organization is working to be available whenever our customers need assistance
in their programs, even if these times fall outside of normal business hours.

Since launching the “We Care” program in early 2011, the staff at The College Network® has dedicated itself to providing outstanding customer service in every customer interaction including welcome and orientation calls with instructions for getting started, resources developed in its Center for Learning Empowerment, and extended support hours, which were announced earlier this month.

“The College Network maintains its commitment to the success of our customers,” said Gary L. Eyler, chief executive officer of The College Network and creator of the ‘We Care’ initiative. “We know that extending our support hours is an important additional step we can make to provide our customers with exceptional service. Our organization is working to be available whenever our customers need assistance in their programs, even if these times fall outside of normal business hours.”

The expanded operating hours allow customers to speak directly with an advisor between the hours of 8a.m. and 11p.m. (EST), Monday through Friday and also on weekends from 9a.m. to 8p.m. (EST), Saturday and Sunday, which amounts to nearly 100 support hours each week. The College Network reports an 86.8 percent satisfaction with the company from responses to a recent customer survey.

“The core of The College Network philosophy can really be summed up in two words: we care,” said David Knight, chief operating officer at The College Network. “We care about the success of our customers in education programs, and we care about giving our employees the tools they need to succeed within our organization.”

About The College Network, Inc.
Since 1992, The College Network has provided educational solutions that allow individuals to advance their education and training with college degrees and professional certificates from highly acclaimed universities. As a leading eLearning and education services company and a partner with some of the nation’s foremost institutions of higher learning, The College Network has allowed hundreds of thousands of adults to continue their education without interruption to their personal or professional lives. Visit http://www.collegenetwork.com or call 1-800-39-LEARN (395-3276) for more information.

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Lindsay Schmitt
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