Soluto Finds Computer Users’ Top Gripes and Launches ‘Quick Question’

Share Article

New feature allows PC users to request tech help with the touch of just one key

Soluto revealed today that PC users most often struggle with setting up and using devices such as printers and smartphones, and that their more PC-savvy friends and family hear from them a few times a month with PC problems. The findings were released today alongside Soluto’s ‘Quick Question’ feature on the remote PC management service. Quick Question enables less PC-savvy users to press the F8 key to take a screenshot of a problem when it arises and instantly send their question and real-time technical details about what’s happening on their PC to a tech-savvy friend.

In addition to setting up and using other devices (25.7%), the survey of more than 1400 people found that computer users also struggle with slow PCs and crashes (23.7%), viruses (18.5%) and connecting to the Internet (14.1%). 46.8% of people who help their friends receive calls for IT help at least a few times per month.

When a computer issue arises, Quick Question can be employed simply by pressing the F8 key. An email is sent to the user’s friend providing her with all of the information she needs to understand what’s gone wrong and allowing her to respond directly to the query or log in to Soluto to help her friend remotely solve the PC predicament. Quick Question enables PC problems to be caught and resolved in real time by the people users know and trust.

Tomer Dvir, CEO of Soluto said: “The Quick Question feature revolutionizes the way we help each other solve our computer headaches. With a strike of the F8 key, a Soluto user can show the problem to a friend or colleague who can respond immediately with an answer or fix the problem remotely. No more time is wasted explaining problems on the phone or over long email threads – the person with the problem doesn’t even have to be at the computer while the issue is solved.”

Alvaro, a long-time user of Soluto said, “Quick Question makes it easy to help others. My grandma is constantly calling me about PC problems but has a hard time explaining exactly what she’s dealing with. Receiving a question through Soluto means I can deal with the problem at a time convenient for me, and the screenshot and task manager information allow me to clearly see what the issue might be. Plus, now that it’s so easy for my grandma, she can ask me things more often, which helps her learn and feel more confident using her PC on her own.”

Quick Question is now live. Currently, a Soluto user can connect with up to five PCs free of charge enabling tech-savvy people to help up to five friends connected via Soluto. Download Soluto at: http://www.soluto.com

About Soluto
Soluto, the remote PC management service, allows anyone to get more from their PC and to help their friends, family and work colleagues to improve their PC experience too. With Soluto anyone can get their computer booting faster and begin to do more with their PC by allowing one-click install of must-have apps like Dropbox, improving their web experience and staying protected and up-to-date. The company has raised $18 M in funding from Bessemer Venture Partners, Index Ventures, Innovation Endeavors, CrunchFund, Giza Venture Capital, Proxima, and a group of private investors. Soluto is free to download and use with up to 5 PCs. For more information and to download Soluto visit: http://www.soluto.com

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Susanna Hughes
susie@allisonpr.com
+44 (0)203 463 2108
Email >
Visit website