Auburn, WA (PRWEB) August 29, 2012
Zones, Inc., a leading provider of technology solutions for business, healthcare, public sector and other vertical markets, announced today that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes Zones for delivering outstanding customer service to customers in the United States.
“Customer satisfaction continues to be one of Zones’ highest priorities. Delivering ‘Five Star Service’ is a core company value and drives the Zones customer experience,” said Mark Nehring, senior vice president of partner and product marketing for Zones. “We are thrilled to receive this recognition from Cisco and we will continue to focus on providing the highest level of quality in the products and services that we deliver to our customers.”
“Customer service is a cornerstone of the Cisco Resale Channel Program. We are pleased to recognize and congratulate Zones for achieving outstanding customer satisfaction,” said Edison Peres, senior vice president of the worldwide channels go-to-market group at Cisco.
Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner's pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.
The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program's specializations and certifications, Cisco recognizes a partner's expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and presales and post-sales support capabilities - critical factors in choosing a trusted partner.
Zones, Inc. supports business, healthcare, the public sector, and specialty markets by applying innovative technology solutions across a variety of specializations including networking, security, software, storage, data center and virtualization. The Zones “Expert Connect” organization provides customers with the technical expertise needed for advanced solutions. Zones holds more than 55 of the highest distinct certifications in the industry including Cisco Gold, EMC Velocity Premier, Dell Server and Storage Technical, IBM System and Storage Technical, HP Enterprise Networking, and VMware Infrastructure, among others. Zones is also a certified MBE company. Incorporated in 1988, Zones, Inc. is headquartered in Auburn, Wash.. More information is available at http://www.zones.com, or by calling 800-258-2088.
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