EnerDel has a reputation for providing strong technical support services. Our customers want much more than just a product on their doorstep. They want us to support their entire product lifecycle.
(PRWEB) August 29, 2012
EnerDel, Inc., a leading manufacturer of advanced lithium-ion batteries and energy storage systems, today announced a new services and aftermarket group to provide its customers with an expanded offering of extended warranty and post-warranty services, technical support and maintenance programs. EnerDel’s existing, and future service offerings, will also be available to companies using competitive products.
Tomasz Poznar, who has been with EnerDel for more than two years, will lead the services and aftermarket group with a focus on helping customers protect and extend the life of their investments. He brings nearly ten years of experience in building customer support organizations to help them become important differentiators for customers. He also brings program management experience in alternative energy engineering and customer support in the transportation sector to this position from previous roles at Remy and Volvo.
“EnerDel has a reputation for providing strong technical support services. Our customers want much more than just a product on their doorstep. They want us to support their entire product lifecycle from the initial sale to the final disposition and replacement of their battery or energy storage system. Our proficiency in this area is one reason why our customers have been loyal to us for so many years,” stated CEO David Roberts, EnerDel, Inc. “Tomasz has proven his knowledge and experience in technical support services at EnerDel. We’re confident that he will develop a service organization that helps our customers protect their investment, while ultimately lowering their total cost of ownership.”
As part of its service and aftermarket group, EnerDel will offer:
- New extended warranty and maintenance programs;
- Enhanced technical support services, including integration, on-site training, battery classes, and technical expertise;
- Recycling services, including precious materials recovery and product recycling, through strategic partnerships.
“Our discussions with customers regarding our expanded service offerings have been extremely positive,” stated Tomasz Poznar, director, services and aftermarket group, EnerDel. “We understand their need to protect their investment and get long-term benefit from the products and services they have installed. Our goal is to help them realize the advantages of our solutions, or help them extend the benefits they receive from competitive systems. This effort underscores the high serviceability of our modular products, which has been described as a true differentiator from our competitors by independent third-party experts. We plan to expand this area of our business through organic growth and strategic partnerships.”
EnerDel, Inc. is a privately-held company headquartered in Indianapolis, Ind. It manufactures advanced, lithium-ion batteries and energy storage systems for electric utility, transportation and industrial applications. The company’s prismatic cell design and modular stacking architecture combine to provide customers with production-ready solutions that address their power and energy storage needs. For additional information, visit http://www.EnerDel.com.
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