Fredericton, NB (PRWEB) August 31, 2012
Indosoft Inc., developers of Q-Suite, the industry leading call center software for Asterisk, announces the availability of its Overseer Watchdog System for Q-Suite 5.7. This Overseer Watchdog System deployed as part of its Call Survival Architecture will anticipate possible disruption to calls, initiate fail-over and provide High Availability (HA). When setup for ‘Call Survival’, Q-Suite takes this one step further and preserves on-going conversations while executing the fail-over.
The Overseer Watchdog system for Q-Suite offers automatic fault detection, Fail-over and HA, and Call Survival for Asterisk based call centers. The overseer mechanism initiates automatic fail-over from a main service to a standby service in the event of fault detection. The watchdog mechanism runs periodic tests to determine the sanity and well being of the servers and services running within each individual server. The combined Overseer Watchdog system automates the process of identifying a fault that can cause possible disruption to calls and initiate fail-over to a State synchronized redundant service.
With the availability of Q-Suite ACD driven contact center solutions, Managed Service Providers can deploy Asterisk in their Cloud setup and offer advanced ACD and Dialer solutions using Q-Suite. This will considerably reduce the cost of technology acquisition of a virtual call center platform while offering features and functionality from an industry leading contact center suite. Mission critical applications can now deploy Asterisk based call centers by providing an extra degree of reliability with HA and fail-over. With its extensive .NET, Socket and Web Services API, Q-Suite also provides an excellent vehicle for CTI integration to an Asterisk based ACD for high value applications.
“High Availability is a minimum for any VoIP based contact center deployment”, said James Terhune, Chief Technology Officer at Indosoft. “We have taken this a step further with our Call Survival mechanism. The growth and market acceptance of Asterisk is the driving force behind the evolution of Q-Suite's ACD with Skills based routing. The Overseer Watchdog for Q-Suite will provide the reliability required for mission critical Asterisk driven ACD applications.”
About Indosoft Inc.
Indosoft Inc. is a global provider of call center solutions for Asterisk. Q-Suite, its flagship contact center software has been installed around the world for over ten years. It also licenses its ACD for Asterisk with .NET, Socket and XML libraries to enterprises planning to incorporate Asterisk IP telephony within their product. Q-Suite, a cost-effective multi-tenant call center software, is made available to Indosoft technology partners for offering white and private label contact center solutions.