CST Industries Selects Configure One

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World’s leading manufacturer of storage tanks, silos, aluminum domes, specialty covers, and reclaimer systems selects Concept Enterprise Product Configurator to replace homegrown systems to improve quote and order accuracy and dramatically reduce quote lead times.

Configure One™ http://www.configureone.com, a leading provider of web-based product configurator and electronic catalog software, today announced that CST Industries, Inc.—the global leader in the manufacture and construction of factory coated storage tanks, silos, aluminum domes, specialty covers, and reclaimer systems selected Configure One’s Concept Enterprise Product Configurator® after comprehensive evaluation.

CST Industries, Inc., (http://www.cstindustries.com/) is the complete storage system provider for engineering and manufacturing professionals in thousands of different industries and applications throughout the world. Headquartered in Lenexa, Kansas, and with 275,000 installations in more 125 countries, CST Industries is focused on providing its customers the highest level of quality and customer service. With the emphasis on customer service, CST Industries recognized that its current systems were a limiting factor in producing fast and accurate quotations.

CST Industries currently uses four different quotation systems. “All of our quotation systems are custom built,” said Yusuf S. Abu-Hatoum, chief information officer. “None of the systems are up-to-date and don’t reflect the latest features and options of our products. The systems are very difficult to maintain, and as a result we have accuracy problems with quotes and orders. Our objective is to standardize the entire quote-to-order process, and make it easy for our customers to do business with us.”

After a comprehensive evaluation, CST Industries selected Configure One’s Concept Enterprise Product Configurator. “It was clear that Configure One had invested heavily in Concept,” said Abu-Hatoum. “The product was functionally very rich and flexible and that was very important as we have to satisfy the needs of our diverse product lines. We felt that Concept was built for manufactures with strong integration to ERP and other back office systems. In addition, we were also very impressed with all the people we met from Configure One.”

According to Abu-Hatoum the ability to integrate with CST Industries’ CRM and CAD systems was a critical factor in the decision process. “It was essential that the solution we selected integrated with Salesforce.com and SolidWorks®. We want to automate the production of routings and bills of material.”

Abu-Hatoum expects Concept to deliver big benefits. “Improved quote and order accuracy is our number one objective. Also, we expect to reduce our quote-to-order cycle time by a third. Initially, we will use Concept internally, but we want to shift the emphasis to our reps and dealers in the field. Using Concept, they will be able to generate their own quotes. This will free up our internal staff to devote more time to customer service.”

“Time and time again customers tell us that Configure One’s ability to provide integration to their strategic business applications was a key factor in the selection process,” said Ron Mouw, Configure One’s vice president of business development. “Our vast experience in replacing legacy configurator applications, together with our integration to leading CAD and CRM systems, makes Configure One the right choice for CST Industries.”

About Configure One
Configure One is a leading provider of web-based product configurator and electronic catalog software. Configure One’s Concept Enterprise Product Configurator®, Concept E-Catalog®, and Concept E-Commerce® products are enterprise applications that enable companies to efficiently sell and process orders for configurable, multi-option, and customizable products and services. Configure One’s customers are able to increase revenues while reducing costs by automating much of the sales, order entry, and engineering processes. Customers include industry leaders such as ABB, Emerson Electric, Danaher, Dover Corporation, General Dynamics, Masonite Corporation, Mitsubishi, Otis Elevator, Stanley Black & Decker, Sumitomo.

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