“Our unit has obtained several highly qualified applicants with WyckWyre, and the productivity and customer service has since greatly improved,” One hiring manager and survey respondent said.
(PRWEB) August 31, 2012
When customers know a product is working well for them, they are willing to tell others in their community about it. More than 96% of WyckWyre customers feel just that way.
WyckWyre surveyed 774 of its customers in June 2012, asking them if they'd be willing to recommend the product. Not only did 96.6% of its customers say they'd absolutely recommend the hiring tool to others looking for a food and hospitality recruiting system, but many also gave unsolicited, rave reviews of their WyckWyre usage.
“Our unit has obtained several highly qualified applicants with WyckWyre, and the productivity and customer service has since greatly improved,” one hiring manager and survey respondent said.
“We've had a very positive experience with WyckWyre. The quality of applicants I'm seeing has definitely increased over our paper applications,” another hiring manager and survey respondent replied.
WyckWyre helps alleviate the pain points of restaurant and hospitality-industry hiring. The company sources applicants for the restaurateur both inside and outside of the store, using several job boards nationwide including Indeed.com and SimplyHired.com. Then, it has each applicant go through thorough screening based on the requirements specific to that position. Each WyckWyre user has his or her own Customer Success Specialist, acting not only as a the monitor of their system's health day in and day out, but also as a WyckWyre system and recruiting consultant whenever the user needs them.
“We wanted to change the way hiring systems provide customer service. We want our customers to know us on a first-name basis, and not have to call in to a call center. We value them more than that,” Lisa DiVirgilio, Director of Business Development at WyckWyre, said.
The one-on-one customer consultant allows customers of WyckWyre to delegate the task of monitoring user-engagement to WyckWyre.
“A huge portion of our hiring tool's success hinges on our customers' engagement with the tool. Our users need to be comfortable with the system and actively using it. We make sure users are logging in and checking out the new applicants in queue. If we see a lull in activity, we reach out to help immediately,” DiVirgilio said.
WyckWyre works with several different restaurant and hotel franchisees, including Wendy's, Burger King, Applebee's, Buffalo Wild Wings, Holiday Inn, CUPS Frozen Yogurt and more. The hiring tool also has a retail option so independent concepts can purchase posts as they go.
WyckWyre is the applicant tracking system created specifically for the food and hospitality industry. The hiring system recruits both hourly and management employees by advertising positions for employers and doing extensive pre-screening of all applicants. The system also provides access to a suite of additional services including I-9/EVerify, tax credit screening, background checks and much more. To see a free demonstration of WyckWyre and to have your return on investment from using the system estimated, contact Lisa DiVirgilio at 607-251-7698 or lisa(at)wyckwyre(dot)com.