Los Angeles, CA (PRWEB) September 03, 2012
Dazadi.com, an Internet Retailer Second 500 Fastest Growing Company as well as an Inc. Magazine 500/5000 Fastest Growing Company has upgraded the service offerings to its customers. As if hand-picked products, free shipping on every item, in-home delivery and set-up, and 24/7 amazing customer service wasn’t enough; Dazadi.com now allows its customers 365 days to return items with no re-stocking fee as long as they are returned unused and in their original packaging.
“We always knew that our customers would love a 365 day return policy, and we always wanted to give it to them. It’s just that we had to wait until our fledgling company was financially strong enough financially to absorb those costs, and now we are,” says Elan Klaristenfeld, Co-Founder and Executive VP of Sales. “We’ve always pushed the service envelope and this is just another way of thanking our customers for their business and it further differentiates us from our competitors. It is amazing to listen to calls when our customer service reps tell our customers that a) it’s not too late to return your item, b) there is absolutely NO restocking fee, and c) that we’ll send them a shipping label with our discounted rates. If you don’t have a volume shipping account like us, rates can be more than double our shipping rates, and we allow our customers to take advantage of those rates.” states Klaristenfeld. “The next goal is for us to allow free shipping both ways on everything including large freight items, which no one currently does. Tune it at a later date for that announcement,” Klaristenfeld says with a smirk.
“In addition to the new return policy, we also completed a newer, simpler returns interface so that our customers and customer reps can process returns faster and easier than ever before,” says Josh Klaristenfeld, Co-Founder and EVP of Operations. “We just processed returns on our own site for months, tweaking the system at each step, until it wasn’t annoying for us anymore. I’m sure that our customers will help teach us more ways to make the interface even more user-friendly, but we think that we are pretty close,” continues Klaristenfeld, “having our own in-house team of developers allows us to make changes to our existing systems regularly and we are always improving, improving, improving.”
Founded in May of 2002 by four brothers, Dazadi.com is a specialized online retailer of home recreational products. Dazadi.com sells over 10,000 unique items for the home including game room equipment (NFL pool tables, air hockey tables, NFL foosball tables), home gym equipment (treadmills, stair climber machines, elliptical trainers), patio furniture, toys and games, basketball hoops and other sporting goods. Dazadi.com constantly strives to live up to its tagline, “The Home of Awesome,” by carrying only curated, hand picked, awesome products.
Dazadi sells four main categories of product including; Sports & Fitness, Game Rooms, Toys & Games, and Backyard & Patio. It counts game tables, basketball hoops, and exercise and fitness equipment as its top selling categories over the last four years.
For more information on Dazadi please visit dazadi.com