8 Ball Uses Twitter to Interact With Customer Base

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Respected online t shirt retailer 8 Ball has ramped up its customer service programme by using social network Twitter to converse with and respond to users interested in its products.

The number of users ‘Following’ the retailer has increased significantly in recent months

The company, which appreciates the value of a varied digital marketing campaign and has crafted a strong presence on the web, has recently pushed its interaction levels with customers using Twitter, the world famous micro blogging service that allows company representatives to respond to questions with real-time answers.

8 Ball updates its Twitter account several times a day and frequently advertises new competitions and special offers to its Followers. As a result, the number of users ‘Following’ the retailer has increased significantly in recent months, boosting the company’s exposure amongst its target audience considerably and encouraging new business.

8 Ball’s Twitter byline mentions the phrase ‘customer services here Mon-Fri 9:00am-5:30pm’, a move that a representative from the company hopes will inspire customers to get in touch using the platform.

“Most forward-thinking companies have set up social media accounts and are posting content on a regular basis, but we wanted to take involvement in the platform one step further and establish ourselves as entirely approachable and easily contactable,” he says.

“We welcome questions and feedback on Twitter and will do our best to provide each user with solutions there and then.”

8 Ball is a leading online retailer of unique t-shirts, delivering thousands of items to UK customers in a huge range of different sizes and designs. From funny slogans to classic rock logos and quirky shirts inspired by pop culture, the tees on offer from the company appeal to all generations and can be printed to order. Call 01785 330220 for more information today.

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Richard Flanagan
8 Ball
017 8533 0220
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