ShoreGroup Achieves Cisco Advanced Collaboration Architecture Specialization

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Achievement recognizes ShoreGroup’s qualifications to plan, design, implement, install and support Cisco’s full range of Collaboration solutions.

ShoreGroup, Inc., a premier professional services and software solutions firm, today announced that it has achieved the Advanced Collaboration Architecture Specialization from Cisco. This specialization recognizes ShoreGroup as having fulfilled the training requirements and program prerequisites to sell, design, deploy, and support Cisco’s portfolio of Collaboration solutions.

As a Cisco Advanced Collaboration Architecture Specialized partner, ShoreGroup has invested in the training required to deliver differentiated business value through the integrated, open foundation of the collaboration architecture. Cisco Advanced Collaboration Architecture Specialized partners work with new and existing technologies to align components of this architecture with their customers’ strategic goals, helping transform business processes, boost organizational efficiency and accelerate the time to market.

“The adoption of collaboration spaces grows with the virtual workforce; employees from around the world can collaboratively design, resolve issues, and complete projects in real-time while virtually sitting across from each other,” said Scott Schreier, ShoreGroup’s Vice President of Operations. “Achieving the Cisco Advanced Collaboration Architecture Specialization demonstrates ShoreGroup’s expertise in helping our customers gain maximum value from collaboration tools through integrating such technologies into the way the business performs its functional processes as well as product and service development processes.”

“Collaboration tools are about evolving to a real-time business model where a global virtual work environment creates far greater value than working solo, emailing documents to colleagues, meeting to discuss, and then working through resulting action items individually,” said John McCarthy, ShoreGroup’s Senior Vice President of Sales. “With workers conducting at least part of their job outside of the typical office, Web-based productivity tools are becoming increasingly important to organizations shifting to more collaboration and extending and enhancing their culture.”

In addition to being a Cisco Advanced Collaboration Architecture Specialized partner, ShoreGroup recently received Cisco Advanced Specializations for Borderless Network Architecture and Data Center Architecture. ShoreGroup is a Cisco Gold Partner with Master-level distinction with the Cisco Systems Master Unified Communications Specialization. ShoreGroup has also achieved Cisco Advanced Specializations in Routing and Switching, Security, and Wireless LAN and is a Cisco Systems Authorized Technology Partner (ATP) for TelePresence Video Advanced, Customer Voice Portal, Unified Computing Systems, Identity Services Engine, Unified Contact Center Enterprise, and is a TelePresence Commercial and MeetingPlace Partner.

ShoreGroup's Cisco Managed Service certifications include Managed Services Master Channel Partner for Cisco Managed Unified Communications and Managed Contact Center Services. In conjunction with the Managed Services Master Channel Partner certification, ShoreGroup is also an authorized Managed Service White Label Producer.

About ShoreGroup, Inc.

ShoreGroup provides industry-leading management applications, maintenance services, professional services and product solutions for unified communications and contact centers, virtualized data centers and networks.

ShoreGroup develops innovative, automated management software applications on its dynamic CaseSentry® platform, which eliminates the pitfalls of traditional enterprise management software to empower IT, telecom and contact center support organizations to easily and effectively manage availability, performance, and service processes within complex networked environments. The company’s ShorePatrol® Remote Management Service expands upon CaseSentry to include quality maintenance and support services that clients rely upon to ensure the availability of their vital business processes. ShoreGroup’s management platform and remote management services are also available globally through OEM relationships with major industry-leading manufacturers and service providers. ShoreGroup’s Sextant™ Contact Center Analytics solution provides the operational and business intelligence that enterprise contact centers require to drive performance and efficiency.

ShoreGroup’s professional service portfolio includes leading product solutions and complete consultation, design and implementation services for high-availability networks and data centers. The company’s expertise in advanced network technologies including unified communications and contact centers, collaboration, data center, LAN/WAN, wireless and security produces effective solutions that enable clients to derive the maximum business advantage and value from their information technology investment. As a Cisco Gold Certified Partner with Masters and advanced specializations, ShoreGroup’s services are backed by solid industry credentials.

Additional information about ShoreGroup’s products and services can be found at

Cisco and Cisco Systems are registered trademarks of Cisco Systems, Inc. in the U.S. and certain other countries. ShoreGroup®, SG Logo®, CaseSentry®, ShorePatrol® and THE ART OF IT® are registered trademarks, and Sextant™ and THE ART OF IP™ are trademarks of ShoreGroup, Inc. All other marks are property of their respective owners.

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Joanne VanAuken
ShoreGroup, Inc.
(212) 364-6800
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