Houston, TX (PRWEB) September 04, 2012
Texas electricity company, Bounce Energy, finished a very close second place in the recent J.D. Power and Associates 2012 Texas Residential Retail Electric Provider Customer Satisfaction Study.
In just its 4th year as a Texas retail electricity provider, Bounce ranked behind only Champion Energy in this study, and stands as the only other company besides Champion to be rated 'Among the Best' in the Power Circle Ratings™. According to the press release announcing the results, “This study, now in its fifth year, measures customer satisfaction with retail electric service providers in Texas by examining four key factors (listed in order of importance): price; billing and payment; communications; and customer service.”
Bounce had the greatest increase in points from 2011 out of any other company ranked in this study; specifically, this young company gained 64 more points than its score in 2011, while the 2nd biggest gainer only moved 34 points. Also, Bounce was the only company in the study to receive the 'Among the Best' rating in the 'Communications' category. Not a total surprise, since it is the retail electricity provider with the most “Likes” on Facebook, and it places high value on communicating with customers across social media channels like Twitter and Pinterest.
Bounce is the youngest participant ranked in the study, and since J.D. Power and Associates rank only the companies with enough survey respondents to be statistically relevant, this second place ranking indicates that the company’s influence in the Texas energy market continues to grow.
“We are very proud of the work we’ve put in as a company to make this leap,” said Bounce Energy CEO Robbie Wright. “We’re also thankful to our loyal customers who took the time to participate in the survey and rate us so highly.”
About Bounce Energy
Bounce Energy is a privately-owned and full-service Texas electricity provider, offering affordable, comprehensive and innovative plans and products to help customers easily manage their electricity service. With more than 50 years of expertise in energy marketing and more than 30 years of experience spanning over 30 home service categories, including energy, communications, insurance, and more, the Bounce Energy team prides itself on giving customers more than just electricity.