Women’s Choice Award Identifies America’s Best Hospitals for Patient Experience

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WomenCertified®, the collective voice of the female consumer, announces its 2012 list of America’s Best Hospitals for Patient Experience -- recipients of its Women’s Choice Award. The selection identifies the country’s best healthcare institutions based on robust criteria that consider female patient satisfaction and what women say they want from a hospital including quality physician communications, responsiveness of nurses and support staff, cleanliness and trusted referrals from other women. WomenCertified is a trusted referral source for top businesses and brands identified as meeting the needs and preference of women.

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Recognizing the best hospitals nationwide that are women-friendly and align with women’s identified preferences is important to our mission at WomenCertified

“Right now, the national conversation about health care is focused on politics, insurance companies, and ‘the bottom line,’ which ignores what matters most to the patient – their experience with health care providers,” says Delia Passi, CEO and founder of WomenCertified, and former publisher of Working Woman and Working Mother magazines. “We’re putting the power of choice in the woman’s hands.”

Women make or influence more than 90 percent of health care decisions for themselves and their families, according to a study published by the American Academy of Family Physicians. The Women’s Choice Award signals that a hospital meets high standards regarding a woman’s preferences, and the distinction allows women to make an informed decision about where to go for care for themselves or their family.

“Women have many choices when it comes to health care and they set the standard for customer service,” Passi adds. “Women’s Choice Award recipients have demonstrated extraordinary service in meeting the needs of women and their families, and represent the smart choice for women.”

Hospitals qualify for the highly selective annual list of America’s Best Hospitals for Patient Experience based on an in-depth proprietary scoring process. The scoring incorporates a national, standardized survey of patients' perspectives of hospital care reported by the U.S. Department of Health and Human Services (Hospital Consumer Assessment of Healthcare Providers and Systems) and an analysis that weighs criteria identified as the most important to women for patient satisfaction. Additionally, the scoring incorporates WomenCertified’s in-depth research on customer satisfaction among women, including a joint study on customer satisfaction by gender conducted with the Wharton School of the University of Pennsylvania.

The America’s Best Hospitals for Patient Experience by WomenCertified consists of four categories, with a total of 400 hospitals recognized nationwide. They include hospitals with up to 100 beds, 101-250 beds, 251-400 beds and 401-plus beds. The 100 best scores in each category determines the Award winners. View the complete list online. WomenCertified accepts absolutely no payment in exchange for placement on the list.

“Recognizing the best hospitals nationwide that are women-friendly and align with women’s identified preferences is important to our mission at WomenCertified, where women help other women with tough, consumer decisions,” Passi concludes. “Most importantly, when a woman sees the Women’s Choice Award at her local hospital, she’ll know the hospital values her experience as a critical component of her and her loved one’s care.”

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Steve Syatt, SSA Public Relations
WomenCertified
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