SmartTEST has put us ahead of the competition. No one else has this patented technology. We developed this tool with more than 10 years of experience in understanding what our customers need.
Seattle, WA (PRWEB) September 04, 2012
Safeharbor Knowledge Solutions, a leader in knowledge management software and services including customer-service and community forum applications, as well as call center and database services, announced today that it has completed the realignment of its business and is implementing growth initiatives. The Company is seeking strategic investors that will allow it to accelerate growth and expand its business.
Safeharbor’s realignment was swiftly completed in just under a year and included building a completely new SaaS software solution, SmartSupport™ that includes the Company’s patented SmartTEST™ product. SmartTEST allows customers to perform AB testing of their customer service content, which helps drive down customer service costs.
“SmartTEST has put us ahead of the competition. No one else has this patented technology. We developed this tool with more than 10 years of experience in understanding what our customers need,” said Wade Pfeiffer, CEO of Safeharbor Knowledge Solutions.
Safeharbor is a profitable and growing Company. With its new SaaS SmartSupport software solution now completed, it is looking to increase its market share of the $73 billion knowledge management software industry.
SmartSupport is unique in that it is the only SaaS solution that combines customer-service articles and community forums into one centralized platform. Due to this, SmartSupport’s powerful search engine delivers the best answers, more quickly to consumers and/or customer-service agents looking for help. Consumers can also post questions to an article, forum post or agents directly. In addition, the forums have powerful backend work flows as an upgrade to email support systems.
As the old saying goes, “Junk in, junk out.” The same is true here. The quality of any customer service software is only as valuable as the usefulness of the articles available to help consumers. Safeharbor is the only software company that both sells the software and also provides the consulting services to integrate and manage all of a customer’s various databases as well as write and optimize customer service articles. Customers can easily get turnkey, expert Knowledge Base assistance.
“Our customers love the ease of use, flexibility and search capabilities and our product scales from the very small to Fortune 500 customers,” added Mr. Pfeiffer. “In the past six months we’ve already added more revenue than any other time in our history.”
Safeharbor is currently considering investments from growth funds, venture capitalists, private equity funds and the like who are interested in either a minority or larger stake. Interested parties are encouraged to contact the Company for additional information.
About Safeharbor Knowledge Solutions: Safeharbor Knowledge Solutions, a Washington based corporation founded in 1998, is a leader in knowledge management SaaS applications and solutions as well as contact center services that helps organizations provide superior customer support, primarily in the technology, retail, banking, airline, communications and utility sectors. Safeharbor’s Knowledge Management Solutions group has been providing knowledge management assistance to small and Fortune-500 companies for over a decade and helps balance ongoing efficiencies with service quality and customer experience.