“Vocalcom was chosen to receive a 2011 Product of the Year Award for creating outstanding advancements in communications.”
(PRWEB) September 06, 2012
Vocalcom has announced that TMC, a global, integrated media company, has named HermesNet as a recipient of a 2011 Communications Solutions Product of the Year Award.
“Vocalcom was chosen to receive a 2011 Product of the Year Award for creating outstanding advancements in communications,” said Rich Tehrani, CEO of TMC. “HermesNet has proven benefits for its customers and provides ROI for the companies that use it. Congratulations to the entire team at Vocalcom. I look forward to more innovative solutions from them in the coming year.”
The Communications Solutions Product of the Year Award recognizes the vision, leadership and thoroughness that are the characteristics of the prestigious award. The most innovative products and services brought to the market from March 2011 through March 2012 were chosen as winners of the Communications Solutions Product of the Year Award.
Vocalcom’s software solution, HermesNet, is a single application that is capable of managing the entirety of a call center. The all-in-one software handles outbound dialing, ACD, interactive voice response, inbound emails, fax distribution, scripting, connection to legacy data base systems and web-enabled navigation. With the capacity to handle all of these features and more, Vocalcom has created the only application a call center really needs. Increasing the efficiency of the workers inevitably augments the success of the workplace, making HermesNet the must-have in communication development in 2011.
A tool for both supervisor and call agents alike, HermesNet has been proven to increase the productivity of a call center by 70%. This is partly due to the fact that HermesNet uses a predictive dialer, a tool that begins dialing before one call is finished, using personal preferences to time the calls for increased efficiency. With such innovative and efficient features, it is no wonder that Vocalcom has received accolades for its innovation in 2011.
The 2011 Communications Solutions Product of the Year Award winners are published on the INTERNET TELEPHONY and Customer Interaction Solutions websites.
For more information about TMC, visit http://www.tmcnet.com.
TMC is celebrating its 40th anniversary as a global, integrated media company that helps clients build communities in print, in person and online. TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility, and Cloud Computing magazines. TMC is also the producer of ITEXPO, the world’s leading B2B communications event. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. In addition, TMC runs multiple industry events: Cloud Communications Expo; Cloud4SMB Expo; CVx (ChannelVision Expo); DevCon5; HTML5 Summit; LatinComm Conference & Expo; M2M Evolution Conference & Expo; Mobility Tech Conference & Expo; MSPAlliance MSPWorld; StartupCamp; Video World Conference & Expo and more.