Champaign, IL (PRWEB) September 01, 2012
They say a picture is worth a thousand words, and now iService makes it easier than ever to deliver media rich FAQ articles and responses to customer questions. But what makes this new enhancement exceptionally powerful is the fact that its fully web-based and doesn't require users to upload images, as most content management systems require.
The update is part of a new release of iService that incorporates a customized rich text editor that accepts direct pasting of images. The iService application recognizes the images and converts them to the appropriate file type automatically, eliminating the need to manually upload images before inserting them into the FAQ article or agent response.
"Our clients are often telling us they want their email response management interface to include features similar to Outlook, like copying and pasting an image into a response," said Scott Whitsitt, founder and CEO of One-to-One Service.com. "Our vision is to provide users a familiar interface that includes the ability to do things like drag and drop an image from their desktop into iService. A key differentiator for us is that we support this type of user experience, while the application is delivered completely within the browser."
About One-to-One Service.com
One-to-One Service.com is a leading provider of online customer service and marketing software (iService) that is easy to implement and even easier to use. iService routes and manages customer inquiries, captures a complete history of every customer interaction, provides a powerful self-help web site, and includes integrated email marketing capabilities (iCentives®). iService is available as an on-demand or on-premise solution and can be easily integrated with your existing web site.
Formed in 1997, One-to-One Service.com is a veteran in the online service and marketing industry and powers the support needs of Fortune 50 companies as well as SMBs. Located in Champaign, Illinois, One-to-One Service.com can be reached at 217.398.MAIL (6245) or on the Web at http://www.1to1service.com.
iService, iCentives, the One-to-One Service.com logo, and the name One-to-One Service.com are registered trademarks of One-to-One Service.com, Inc.