Reaching 25 Years Milestone, Managed IT Services Provider Compu-Call Reflects on Changes in IT Market

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New England-based Managed IT services provider, Compu-Call, celebrates 25 years in the IT industry this summer. The history of the company parallels the changing role of IT in the business world.

New England-based Managed IT services provider, Compu-Call, celebrates 25 years in the IT industry this summer. The history of the company parallels the changing role of IT in the business world.

The differences in the Compu-Call of the past and the present company come down to being a hardware-only resource vs. value-added consultant. Starting out, Compu-Call was purely a hardware and software IT provider, buying and selling used IBM midrange hardware or new and used third party equivalent peripherals. Target customers were small to midsized clients and those that ran their businesses on IBM midrange systems 34,36, 38 and AS400.

Today the focus is on complete IT services, from network management to virtualization implementation.

From Hardware Only to Value-Added Consultant
Compu-Call President, Susan Quinn, shared her perspective on how the IT services market has changed along with her company, and where it might be headed.

“Although we retain many of our original customers using IBM midrange servers and equipment, our business is no longer purely hardware-oriented. The main difference is we have evolved from a hardware-only resource to a value-added partner. Customers today want us to contribute in a more strategic way and to help them outsource important functions that aren’t necessarily core strengths of their business. In response, we have become more consultative in our approach, helping clients improve their business systems and technology in ways that help their companies run better,” she said.

“I believe the consultative approach to business brings an inherent ability to evolve with the changing demands of the marketplace. As long as the consulting and added value approach to sales and service are in place, the company will retain its respected value image in the marketplace.”

Moving with Managed IT Services Trend
Over the years, business system technology has become more mission-critical. Along with that has come heightened IT complexity and increasing demand on small to mid-sized companies to find experts with the appropriate skill sets to manage the systems. This explains the growing dependence on outside Managed Service offerings, according to Quinn.

Recognizing the trend, Compu-Call expanded its business model into the managed services business, catering to small to medium-sized businesses. “We act as their IT department by monitoring their systems and proactively upgrading before problems arise,” said Quinn. “Company managers know they need technology and expert network management to be successful, so they look at outsourcing the requirements as an option.”

Adapting to Technology Drives Longevity
Quinn says market stability, resiliency and adapting to changing technology and financial conditions have been key factors in the company’s longevity. Significant investments in state-of-the-art technology have continually improved internal business processes. At the same time, Compu-Call also helps customers increase their productivity and improve processes through new applications, asset optimization, cloud computing and virtualization.

The company takes pride in efficiently adapting to industry changes and customer needs, and today Compu-Call is two distinct businesses that come together at the point of the end customer:

  •     End-user systems and services—start-to-finish products and solutions in the local area (MA, RI, & CT) for small to medium business across all vertical
  •     Value-Added Distributor for Lexmark, Source Technologies, Dascom, Compuprint, Xerox, Printronix and Ricoh printers, as well as maintenance agreements and supplies.

Other Milestones of Distinction
Compu-Call, Inc. was named one of America’s fastest growing private companies by Inc. 5000, and the company has earned a slew of other distinctions over the years.

  •     Exclusive Xerox partner selection in April 2012
  •     Included in Boston Business Journal’s Area’s Largest Family-Owned Businesses (#24) in 2011 (for 2010)
  •     Recognized as the nation’s largest Ricoh/IBM Printer Distributor, specializing in print management solutions.
  •     Received Forbes Award 2007 for Print Management – “Fastest Growing Private Companies in America”
  •     Selected to Inc. 500 America’s Fastest Growing Private Companies List (#384) in 1992
  •     IBM Business Partner selection 1991

Quinn noted that although they have some different people today, the core founding group remains the same, and they are in the process of being certified as a Woman-owned Business. “Our culture is one of family, and the longevity of our employees proves that. We have first and second generations involved.”

Inspiration Then and Now
“We are inspired today by the challenge to stay competitive and viable in difficult economic times. As entrepreneurs, we are determined to be successful. We also thrive on customers who ask for help, the teamwork generated by working toward common business goals, and the sense of accomplishment,” Quinn said. Many customers have stayed with Compu-Call for 20 to 25 years, a testament to the success of the company.

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About Compu-Call, Inc.
Compu-Call, Inc. distributes a wide range of print offerings in software, hardware, maintenance, supplies and print management solutions. In addition to a highly professional supply chain and sales support infrastructure, the company’s core strength and focus extend beyond distribution to proactive opportunity identification and high value solution enablement. Compu-Call has been helping companies design, procure, implement, and manage the best possible print solutions for over a quarter-century. For additional information about Compu-Call services and business relationships, visit or call 877-228-4855.

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Susan Quinn
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