Norwalk, CT (PRWEB) September 05, 2012
Grapeswine, an upscale wine site in Connecticut, showcases a distinctive style of customer service that is truly unique in the online wine industry. Their team of wine experts have personally tasted every wine that they sell and are able to provide a personalized, white glove wine selection service that helps customers choose imported and domestic wines that they will enjoy and become aware of wines that are available in the U.S. market.
Via their brand new updated website Grapeswine, the personal wine counselors are available immediately when a customer calls. They discuss the client's preferences in depth and become familiarized with the types of wine that the client enjoys. They may even introduce the client to wines that they haven't heard of and suggest wines to try.
"99% of wine retailers don't taste the wine they sell," said John Caplan, owner of Grapeswine.com. "Our wine experts have personally tasted every wine that we offer and accept only the best available of its kind. We have discarded thousands of wines that didn't measure up to the quality and taste of the beautiful, superb wines that we sell."
The wine counselor is even willing to send the customer a mixed case of wines to give them a variety of world-class wines to sample. Another unique feature of Grapeswine personalized online customer service is their intuitive customer database. The wine counselors use the customer database to document the client's choices and even use the information to inquire about the customer's opinion of previous wines they selected.
"We care about what the client thought of the previous wine," Mr. Caplan explained. "Our goal is to establish a web-based wine retail company that really knows wine and helps you discover the finest wines in the world."
The convenience of a personal wine concierge and a customer database create a truly intuitive, rich experience for every customer. For further information about the world-class selection of wines that Grapeswine offers, or to speak to a wine expert immediately, please call 1-800-434-9463.
About the company:
Grapeswine prides themselves on being their customers fine wine selection specialists. When looking for the best place to buy wine online -- or searching for a great selection of wine gifts for someone special -- Grapeswine can help find just the right wines. As a family owned business since 1986, Grapeswine's goal is simple - to help wine lovers bypass mediocrity and find great wines they truly love. Every wine in Grapeswine's collection has been tasted and hand selected by a team of wine specialists. Grapeswine can serve as personal wine experts. For more information visit their website at http://www.grapeswine.com.