Cedar Falls, Iowa (PRWEB) September 06, 2012
CBE Group, a leader in the debt collection industry, recently announced continued success and new enhancements to its use of CallMiner speech analytics software. The recent software upgrade strengthens CBE’s investment in speech analytics and positions the company to deliver even more value in its account receivable management solutions. The long-term impact of the upgrade will be seen through increased performance and compliance.
For CBE, the integration and application of speech analytics has been vital to its ability to proactively ensure compliance, pinpoint training opportunities and monitor trends – all without the time-intensive task of listening to recorded calls. For clients, the payoff is significant. Not only does the system offer a valuable resource, but it spawns greater compliance, efficiency and, ultimately, performance.
Recent Speech Analytic Success Stories
Key Upgrade Features
With CallMiner’s latest upgrade, benefits of the system increased significantly. Key features include:
“At CBE, we continue to make investments in speech analytics technology as well as the internal processes to institutionalize and extract value with our dedicated associates. The speech analytics platform has become a powerful tool for our associates and clients. Its comprehensive and transparent approach to measured feedback leads to improved results in all aspects of quality, compliance, performance and problem solving through data,” said Chad Benson, CBE’s Senior Vice President and COO. “Our commitment to protecting our client’s brand starts with engaging and empowering all of our associates with positive and constructive development feedback. The new tools and enhancements from CallMiner allow for the process to take place at a much deeper level,” he continued.
CallMiner Eureka speech analytics software allows CBE to extract meaningful business intelligence from recorded calls and complete quality assurance and compliance reviews on every collection call made. CallMiner utilizes indicators of stress, excess silence or other signs which may reveal calls where additional collector training can promote an outcome that is optimal for the collector, consumer and CBE’s clients.
CBE will continue to announce other proactive, corporate debt collection initiatives that support the company’s mission of Defining the future of debt collection®.
About CBE Group
CBE has been in the accounts receivable management business since 1933 and currently employs nearly 1,000 people in four locations nationwide. Its corporate headquarters is located in Cedar Falls, Iowa, with additional facilities in West Des Moines, Iowa and Overland Park, Kansas. CBE was named one of the best places to work in the Waterloo/Cedar Falls metropolitan area the last eight years. CBE represents many of the nation’s most renowned and respected organizations. CBE serves a variety of industries including healthcare, utilities, satellite, telecommunications, financial services, education and government. For more information, visit http://www.cbegroup.com.
View CBE’s online press kit.