Advanced Resources Introduces Call Center Staffing Solutions

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Advanced Resources has introduced their new Call Center staffing specialty including the addition of new recruitment leadership for call center talent.

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Our Call Center recruitment methodologies help our clients hire better talent, more quickly, and with higher rates of success.

Advanced Resources LLC, a Chicago staffing agency and talent solutions provider, has introduced their new Call Center staffing specialty, including a team of recruiters specifically dedicated to identifying and recruiting exceptional call center talent.

Advanced Resources developed their Call Center specialty to help clients overcome some of the biggest challenges related to recruiting call center talent. Finding candidates who will succeed in a call center environment can be difficult. In fact, 64% of U.S. call centers now find it a “major struggle” or “somewhat of a challenge” to find quality applicants for call center positions. With an average turnover of 30%, the high churn in call center positions can cost companies anywhere from $3,000 - $15,000 per candidate to recruit, hire, and train.

Advanced Resources’ Call Center solution is a fast and highly predictive process that identifies candidates with the skills, personality, motivation, and work ethic to be top call center agents. Advanced Resources’ investments in technology create recruitment efficiency and stronger business intelligence, and Advanced’s Workforce Business Solutions help their clients reduce turnover and better manage their call center workforces. Advanced Resources has designed this new specialty to help clients reduce call center turnover, improve time-to-fill, and increase customer retention.

“Advanced Resources uses a specific Call Center Success Profile that details the core competencies, skill sets, and personality traits required of Call Center professionals. Our targeted marketing and recruitment strategies help us identify the best pools of talent, and our customized screening processes ensure that we are only pursuing the best candidates, “ said Rich Diaz, Advanced Resources’ President. “We have added additional recruitment power to our team and our Call Center methodologies help our clients hire better talent, more quickly, and with higher rates of success.”

For more information about Advanced Resources’ Call Center staffing specialty, contact Patty Bogosh, Managing Director, at 312 422 9333.

About Advanced Resources: Advanced Resources provides talent acquisition and workforce business solutions for a wide variety of industries in the Chicagoland area. With 20+ years of experience and 4 locations (Chicago, Northbrook, Downers Grove, and Schaumburg), Advanced Resources is an established presence in the staffing and human capital fields, providing temporary, temp-to-hire, and direct hire services for Office, Finance, and Healthcare positions. The Chicago Tribune named Advanced Resources as one of Chicago’s “Top 100 Employers” in 2010 and 2011, and the Inavero Institute named Advanced a “Best of Staffing” company in 2010, 2011, and 2012. Advanced Resources was also named as one of the “101 Best and Brightest Companies to Work For” in 2012. To learn more, visit


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