“Initial results have been very promising and internal customers have noted improvements straight away." Ben Wigley, Head of IT Service Management, GoCompare.com
(PRWEB UK) 10 September 2012
Comparison site Gocompare.com has chosen to deploy Cherwell IT Service Management to help maximise efficiencies within the IT business. This investment forms the foundation of the organisation’s strategy for a transparent and results-driven IT infrastructure that has the flexibility to meet the organisation’s needs now and in the future.
CRMworks Ltd, a leading implementer of ITIL based solutions, has been commissioned by Gocompare.com to deploy Cherwell to underpin its service management strategy and enhance processes and procedures. With more than 15 years’ experience, CRMworks will deliver a phased solution that will help Gocompare.com to reach its goal of becoming a World Class IT organisation.
After evaluating a number of products on the market, Ben Wigley, Head of IT Service Management at Gocompare.com, found that Cherwell provided the required flexibility to adapt to the changing requirements of the business. “Gocompare.com is a young, vibrant and rapidly expanding company, so we need to work with people who understand our business objectives and provide good advice. The team at CRMworks has demonstrated this already by showing us that Cherwell will provide us with the framework to formalise our processes and procedures,” commented Ben.
Based on the system implemented by CRMworks, Ben’s team is already getting great feedback from Gocompare.com employees. “Initial results have been very promising and internal customers have noted improvements straight away. They are reporting much better incident resolution times and significant improvements in communication with the department. We are confident therefore that the combination of Cherwell and CRMworks is going to provide us with a solid basis on which to build.”
Commenting on the project, David Knowles, Managing Director, CRMworks Ltd said, “We are delighted to be working with Gocompare.com and are thrilled that they have chosen to work with Cherwell, as it is the ideal platform on which to build any business workflow. Its open API also means that it will integrate with existing technologies to provide a ‘joined up’ view of an organisation that is vital to the decision making process, especially in a price sensitive market.”
About CRMworks Ltd
With over 15 years’ experience and over 500 successful deployments, CRMworks is the expert in designing, delivering and supporting Helpdesk, IT Service Management (ITSM), Customer Service and Customer Relationship Management (CRM) solutions. The company has extensive experience having deployed solutions for UK and global organisations such as Action for Blind People (part of RNIB Group), Accent Group, , , British Forces Post Office, Castle Computer Services, Cherwell District Council, ControlCircle, Kirklees College, Newell Rubbermaid, Paul Simon, STA Travel, and Wiltshire & Bath and North East Somerset PCT.
Employing only ITIL-trained consultants, and attaining the highest level of certification from a number of industry leading software suppliers, CRMworks stands apart from other organisations by adopting a truly consultative approach to every engagement. CRMworks is committed to service and support excellence, and is proud to claim a customer support renewal rate in excess of 98%.