Axium and the AE Industry: How One Unorthodox Company Thrives by Prioritizing Client Success

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Axium credits its 35% growth to its focus on employee and client success

Over the last eight years, we’ve retained 92 percent of our clients.

Axium, a leading developer of project management and accounting software for engineering and architecture firms, credits its growing success to its focus on employee and client success.

"In all that we do, we ask ourselves, ‘Is this in the best interest of our clients? Will it make it easier for them? Will our clients be happier?’” said Alan Mills, CEO.

Two years ago, Axium created a Client Listening Program to measure satisfaction and loyalty. From this program, Axium learned that 88 percent of its users said they’d recommend Ajera software. Seventy percent of their clients considered their relationship with Axium either very good or excellent. Ninety-three percent of its clients say they were completely satisfied with Axium’s live support.

“We started our Client Listening Program because we realized we spent a lot of energy talking to our clients and not enough time listening,” Mills said. “Now we continually ask our users what we’re doing well, and what we could be doing better.”

“Axium’s goal is to maintain a business partnership with each of its clients for a minimum of 10 years. Some of our clients have been with us for 20 years or longer,” Mills said.

“Over the last eight years, we’ve retained 92 percent of our clients. We’ve raised the bar for what we consider success. Getting the software implemented isn’t our success measurement. It’s our goal to make sure everyone is using Ajera to its fullest,” Mills said, “We’ve taken a different approach to make sure we are setting better expectations and delivering not only what our clients ask for but helping them ask even better questions.”

About Axium: Axium’s project management and accounting software for architecture and engineering firms helps over 1,700 firms streamline difficult processes and increase profitability.

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Julie Ginn
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