DATAMARK Survey Highlights Cost Pressures on U.S. Transportation and Logistics Sector

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Despite a weak economy, respondents expect operating costs will rise over the next year. To protect margins, managers are seeking innovative automation and IT solutions as well as improvements in drivers' skills and fuel procurement strategies.

DATAMARK 2012 Logistics Costs Survey: Research Results

A big number--more than 80 percent--haven't yet pursued business process outsourcing as a way to manage costs, even though it is a solution that can deliver very significant savings.

DATAMARK, Inc., a leading global business services firm based in El Paso, Texas, today announced the results of its 2012 Logistics Costs Survey, which revealed price pressures remain a major concern for managers in the transportation and logistics sector.

A majority of respondents--88 percent--said they expected the costs associated with transporting goods--fuel, vehicles, maintenance, driver pay, etc.--to increase over the next 12 months.
To protect their organization's margins, managers are employing a number of strategies, including seeking improvements in automation technologies and information technology.

When it comes to management of fuel costs, respondents rated the strategy of improving driver skills as "extremely effective" (25 percent) or "very effective" (50 percent). The strategy of using alternative fuels rated lower, with 50 percent of respondents describing it as "somewhat effective," and only 25 percent rating it as "very effective."

DATAMARK serves the transportation and logistics sector by offering business process outsourcing services such as freight bill processing for carriers of all modes of transport, including trucking, air, rail and ocean shipping.

"We conducted the survey to get a sense of how managers and executives in this sector are responding to increasing price pressures," said David Peregrino, marketing coordinator for DATAMARK. "What we found interesting is that respondents are comfortable with turning to outsourcers for IT, warehousing and reverse logistics. But a big number--more than 80 percent--haven't yet pursued business process outsourcing as a way to manage costs, even though it is a solution that can deliver very significant savings."

The full DATAMARK 2012 Logistic Costs Survey can be downloaded here.

DATAMARK to Attend the 2012 ATA Management Conference and Exhibition in Las Vegas

DATAMARK representatives Julia Grant and Raymond Duran will present solutions for freight bill processing and other business services at Booth No. 825 during the 2012 American Trucking Associations Management Conference & Exhibition, Oct. 7-10 at the Mandalay Bay Resort and Casino in Las Vegas. Attendees are invited to stop by the DATAMARK booth to enter for a chance to win a new iPad.


DATAMARK, Inc. is a leading provider of digital mailroom management, data entry, document processing and business process re-engineering solutions for Fortune 500 companies, government agencies and other large organizations.

Founded in 1989, our company is the strategic business process outsourcing partner for Top 10 companies across several industry sectors, including insurance, banking and financial services, healthcare, and transportation and logistics.

With onshore, nearshore and offshore centers, DATAMARK delivers process optimization, technology and Enterprise Content Management solutions to help organizations achieve efficiency and profitability in all back-office business functions.

For more information, visit


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