Credit Counselors, Surveyors & Appraisers in the US Industry Market Research Report Now Available from IBISWorld

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Revenue for the industry will remain stable over the five years to 2017, with consumers demanding credit counseling in light of high debt levels. Furthermore, appraisal services will continue to provide a stable revenue base for the industry, though the segment is mature, so it will not experience significant growth. A gradual shift from credit counseling to quantity surveying will contribute much of the industry's growth over the next five years. For these reasons, industry research firm IBISWorld has updated its report on the Credit Counselors, Surveyors & Appraisers industry.

IBISWorld Market Research

IBISWorld Market Research

The credit-counseling segment will support growth as unemployment creates financial stress

In the five years to 2012, the Credit Counselors, Surveyors and Appraisers industry has grown at an annualized rate of just 0.2% to $45.6 billion. According to IBISWorld analyst Eben Jose, “The industry's growth was slowed by the recession, which reduced demand for quantity surveying and cost estimating.” Demand for quantity surveying services began to ease as a construction downturn began in 2006, driven by falling demand in the residential sector. This trend was followed by a commercial construction slump as the recession hit and access to credit dried up in 2008.

If not for the credit-counseling segment, industry revenue would have declined. “Luckily for credit counselors,” says Jose, “the recession has caused many consumers to go into debt and seek professional advice on their credit.” Credit counseling has grown over the past decade from rapidly increasing consumer debt; however, the recession has accelerated this growth. With high levels of debt going into the recession, the rise in unemployment and falling home and stock values pushed a number of consumers into financial stress, triggering stronger demand for credit counseling. Similarly, the appraisal services segment has helped provide a stable revenue base as cash-strapped owners seek to value and liquidate nonproductive assets.

Concentration in the Credit Counselors, Surveyors and Appraisers industry is very low, with a large number of small operators including many non-employers and small partnerships. In 2012, IBISWorld estimates that an overwhelming majority of firms operating in this industry are non-employers. These sole proprietors account for about four-fifths of industry revenue. On the other hand, the four largest firms are expected to make less than 5.0% of industry revenue in 2012. The nature of services provided in this industry mean that there are few benefits to be realized from increasing the scale of operations. Credit counseling is the main segment in which there exist potential economies of scale, such as through the use of IT infrastructure for efficient payment processing.

Despite the recent drops in unemployment, credit counselors will continue to benefit from a relatively high unemployment rate. Furthermore, marginal improvements in downstream construction markets will boost demand for quantity surveying. As a result, IBISWorld estimates that industry revenue will increase 0.5% in 2012. These factors are expected to continue during the five years to 2017, when industry revenue is forecast to increase further. Continued demand in the credit-counseling segment will intersect with a return to growth in quantity surveying, boosting industry revenue.

For more information, visit IBISWorld’s Credit Counselors, Surveyors and Appraisers in the US industry report page.

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IBISWorld industry Report Key Topics

This industry provides quantity surveyor services, also known as cost estimation; estate appraisal services (except real estate); and consumer credit counseling services.

Industry Performance
Executive Summary
Key External Drivers
Current Performance
Industry Outlook
Industry Life Cycle
Products & Markets
Supply Chain
Products & Services
Major Markets
Globalization & Trade
Business Locations
Competitive Landscape
Market Share Concentration
Key Success Factors
Cost Structure Benchmarks
Barriers to Entry
Major Companies
Operating Conditions
Capital Intensity
Key Statistics
Industry Data
Annual Change
Key Ratios

About IBISWorld Inc.
Recognized as the nation’s most trusted independent source of industry and market research, IBISWorld offers a comprehensive database of unique information and analysis on every US industry. With an extensive online portfolio, valued for its depth and scope, the company equips clients with the insight necessary to make better business decisions. Headquartered in Los Angeles, IBISWorld serves a range of business, professional service and government organizations through more than 10 locations worldwide. For more information, visit or call 1-800-330-3772.

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Gavin Smith
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