There is a significant uptick in the demand for Q-Suite from providers of managed services looking to setup and offer Asterisk based contact center services.
(PRWEB) September 16, 2012
Indosoft Inc., developers of the industry leading call center ACD for Asterisk, is experiencing record growth driven by its flagship product, Q-Suite. This in large measure is due to the recognition within the telecom industry of Asterisk as an advanced cost effective telephony platform, generating significant demand for Q-Suite from hosted and managed service providers of call center services. Q-Suite, as the leading multi-tenant software, is uniquely positioned with its scalable and feature-rich high availability call center solution for Asterisk telephony.
Q-Suite 5.7 allows managed and hosted service providers to deploy a full-featured Asterisk based platform with flexibility to adapt and manage the ever expanding requirements of contact center operations. Advanced call center ACD, Queue Management, Dialer, Real-time Supervisor Wallboards, Historical reporting and integration to Workforce management software are all available out-of-the-box for setting up a redundant, fail-safe high availability platform. Web services for integration, ability to theme the look and feel, Visual Call-flow and Dialplan builder, Call recording capability and built-in Script Builder make it a complete call center software that complements Asterisk to facilitate the establishment of Virtual and Managed Call Centers.
“The reception for Q-Suite 5.7 among hosted contact center service providers has been exceptional,” said Gabe Bourque, CEO of Indosoft Inc. “Managed contact center service is a rapidly growing segment since it removes the burden of capital expense and infrastructure management. Hosted providers and Telecom operators can depend on Q-Suite to provide a distributed architecture with multi-tenant capability and unified communications. Q-Suite comes with a CTI library for ACD integration using .NET and Web services API, providing a near complete package to meet the requirements of modern day contact centers using Asterisk.”
About Indosoft Inc.
Indosoft Inc. is a global provider of contact center solutions based on Asterisk. It is the developer of industry leading call center software for Asterisk, providing contact center solutions to medium and large contact centers around the world for over twelve years. It also licenses its ACD for Asterisk with .NET and socket library to enterprises utilizing Asterisk in their product line. Indosoft has been making available Q-Suite ACD for private label contact center technology solutions.