“GM Voices’ customized prompt recordings and LumenVox’s technologies make for the most natural-sounding speech interface for any IVR developer. Now any speech developer can have affordable, best-in-breed solutions for their applications."
ALPHARETTA, Ga. (PRWEB) September 18, 2012
GM Voices, the world’s largest producer of professionally-recorded voice prompts for automated technologies, today announced a partnership with LumenVox, an award-winning speech automation solutions provider headquartered in San Diego. The companies will work together to develop a custom e-commerce Web site that will make it easy for LumenVox customers to maintain a natural-sounding, one-voice caller experience for their Automated Speech Recognizer (ASR), Text-to-Speech (TTS) and Speech Tuner solutions.
While both companies are longtime leaders in the voice automation space, a formal partner arrangement began only recently with LumenVox unveiling its TTS in GM Voices’ matching voices, and the prospecting of several outbound ASR opportunities, notably reference check applications. GM Voices provided the LumenVox sales team with specially-recorded audio demonstrations which were important resources in acquiring the business.
A jointly developed project, the voice prompt e-commerce portal will allow LumenVox TTS customers an easy outlet for ordering natural-voice recordings to match their system. From a simple Web interface, users can select their voice, enter or upload a script, and receive seamless greeting, call routing or voicemail navigation and error prompts.
A TTS system’s voice is modeled upon the vocal sounds of an actual voice actor in the recording studio. GM Voices offers the same voice actors for natural performances that mix seamlessly with LumenVox’s TTS voices. The end result—a TTS response that sounds like a real person.
“LumenVox offers some of the best speech automation solutions in the marketplace, and with GM Voices supporting their ASR and TTS offerings, they’ll sound crisp and professional on every call,” said Marcus Graham, CEO of GM Voices. “We look forward to supporting the LumenVox sales team, and, of course, their customers in implementing a professional-sounding Voice Brand.”
“GM Voices’ customized prompt recordings and LumenVox’s technologies make for the most natural-sounding speech interface for any IVR developer,” said LumenVox CEO, Dave Rich. “Now any speech developer can have affordable, best-in-breed solutions for their applications.”
About GM Voices
Since 1985, GM Voices, Inc. has emerged as the global leader in professionally‐recorded voice, language localization, persona development and Voice Branding solutions for Fortune 1000 corporations worldwide. Dozens of voice actors record in their studios each week, providing clients a consistent voice for any application. More than 100 languages and dialects are offered. GM Voices invented the term and concept of Voice Branding, a single‐voice customer experience consistent with a company’s brand image. For more information, visit http://www.gmvoices.com.
LumenVox is an award-winning speech automation solutions company providing technology design, development, deployment, tuning and transcription services. Products include the LumenVox Speech Recognizer, Text-to-Speech Engine, Call Progress Analysis, Speech Tuning Services, and SLM solutions. Based on industry standards, LumenVox’s core Speech Software is certified as one of the most accurate, natural sounding, and reliable solutions in the industry. LumenVox also provides a flexible business model and tools for you to effectively connect and communicate with your users, increase user satisfaction, and improve employee productivity. For more information, visit http://www.lumenvox.com.