“The efficiency gains from Acuity directing us to the specific network components impacting the services we provide are incredible,” said Jeff Leslie President of ITS Telecom. “Acuity provides our field staff with complete actionable real-time information
SEBASTIAN, FL, (PRWEB) September 11, 2012
NetBoss Technologies, Inc., announced today that its new Acuity service management offering is in full production at ITS Telecom in Martin County, Florida. Acuity detects network and service issues that are affecting end customers. It highlights those customers on Google maps as it accesses Billing, Customer Care, and Trouble Ticketing data to provide ITS staff “anywhere, anytime” access to actionable information on the network and associated services. ITS Telecom executives, network operations, customer service, and field staff are interacting with Acuity using their smartphones and computer tablets, enabling improved efficiency and lower cost of operations as well as revenue protection through improved end-user experience.
Acuity’s goal is to eliminate end-user service outages proactively by automatically detecting, filtering, correlating, trouble shooting, and directing the ITS staff to the specific residential and business clients whose service is starting to degrade because of network issues, while saving time and money by avoiding costly SLA violations and associated billing credits.
“The efficiency gains from Acuity directing us to the specific network components impacting the services we provide are incredible,” said Jeff Leslie President of ITS Telecom. “Acuity also provides our field staff with real time work orders and a complete customer history. The ability to be more proactive and offer a better quality of service gives us a competitive edge as we expand our business offerings into neighboring metropolitan areas.”
While most carriers today have Network Management or Element Management systems that focus on managing equipment, Acuity goes to the next level, acting as a virtual engineer utilizing NetBoss Technologies’ patented carrier grade technology.
“NTI is excited to have Acuity in production at ITS. Working together with their team, we have collaboratively defined an offering that provides actionable information for their entire staff,” said Jim Odom, President and CEO of NetBoss Technologies. “Protecting revenue using a top down customer approach to operations is the next generation of applications for communication service providers.”
About NetBoss Technologies, Inc.
NetBoss Technologies, Inc. provides next generation OSS software-based solutions to communication service providers, improving their operational efficiency and quality of service. Providing precise and actionable “anywhere, anytime” information on networks and associated services, our products ensure revenue is protected through improved end-user quality of experience. NetBoss Technologies has hundreds of installations worldwide addressing the telecommunications, utilities, government, and public safety industry segments and is an active TeleManagement Forum member supporting open standards-based solutions. Visit us at http://www.NetBoss.com.
About ITS Telecom
One of the 13 original phone companies in Florida, ITS Telecom has been in the telephone industry over 60 years—long enough to have seen major changes in technology and savvy enough to have stayed ahead of the curve. ITS Telecom is a premier provider of premium fiber-optic based communication, data center and related network services for residents and businesses in the Martin and St. Lucie County areas. ITS has grown from being the local phone provider for western Martin County, Florida to a forward-thinking communications and technology company. Their continued focus on creating innovative voice/data experiences, employing expert staff and making a legacy of prompt, noticeably better service has cemented their reputation as a superior quality communications company. Visit them at itstelecom.net and itsfiber.com
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