Nashville, TN (PRWEB) September 12, 2012
InQuicker, the nation's first health IT company to introduce an online waiting service for ER and urgent care center patients, has announced a new partnership with University Hospitals in Cleveland, Ohio. InQuicker enables patients to wait from home for projected treatment times and is now available as a free service to the public at eight University Hospitals emergency rooms and one urgent care center in the Cleveland area.
“We’re thrilled to work with University Hospitals on setting the new standard for excellent patient care in Cleveland,“ remarked Michael Brody-Waite, CEO and co-founder of InQuicker. “Their dedication to high-quality, patient-centered medical care is consistent with our mission to deliver next-generation benefits to both patients and providers with health care consumer satisfaction as our company's top priority."
InQuicker is currently partnered with 158 health care facilities in 21 states nationwide. The Nashville-based company recently released an independent study showing that 8 out of 10 ER patients using InQuicker spend less than 15 minutes in the hospital waiting room before seeing a health care professional. According to the 2008 National Hospital Ambulatory Medical Care Survey, only 18% of the nation's general ER visiting population are seen within the same time frame.
“We believe InQuicker will provide a service that will be much appreciated by our patients by allowing them to wait in their privacy of their home, especially when they are not feeling well,” explains Richard Hanson, UH President of Community Hospitals and Ambulatory Network. “Once prospective patients receive a projected treatment time at one of our facilities, they wait at home rather than in the waiting room, and receive updates should there be any delays. Once they arrive, it’s our commitment to make sure that the patients are promptly seen by a health care professional.”
InQuicker is not an appointment or reservation service, as the nature of ER and urgent care triage does not allow for the scheduling of medical treatment. InQuicker estimates treatment times based on facility conditions and enables its users to wait in line from the comfort of home rather than the waiting room. In the event of a projected treatment time delay, InQuicker users are sent real-time notifications via phone call and email so they can continue waiting at home.
As a safety measure, the InQuicker system is designed to filter certain symptom keywords that may indicate a life-threatening medical condition, in addition to a review of a user’s symptoms by a health care professional at participating University Hospital facilities. Those indicating a life-threatening medical condition are prompted to dial 911 or go immediately to the nearest emergency room.
InQuicker, founded in 2006 and based in Nashville, Tennessee, is the nation’s first health IT company to offer an online waiting service that reduces patients' wait times at the ER and urgent care center and enables patients to book doctor's appointments in two clicks. InQuicker is currently partnered with health care providers in metropolitan areas nationwide, including Atlanta, Austin, Birmingham, Chicago, Cleveland, Denver, Houston, Los Angeles, Memphis, Miami, Oklahoma City, Palm Beach, Philadelphia, San Francisco, and St. Louis.
For more information about InQuicker, visit http://www.inquicker.com/about.
For more information about University Hospitals, visit http://www.uhhospitals.org.