New York, NY (PRWEB) September 11, 2012
Computer Generated Solutions (CGS), a leading global provider of technology solutions, announced today that they will be sponsoring the Contact Center Conference Fall 2012 taking place October 9th-12th at the Hilton Miami Downtown in Miami, Florida.
As the leading conference for managing the customer experience, this event will offer multiple high quality tracks and keynote speakers which will allow attendees to tailor their experience to receive the education and best practices that are most essential to them.
Session and track topics will include strategic planning, quality and customer experience management, performance management, social media in the contact center, work at home program management, workforce optimization, agent hiring/development/retention, and tools and trends.
Among the presenters will be Doug Klees, Vice President of Contact Centers and Billing Operations for CGS partner and leading-edge web services company Aol. Klees will be presenting, “From India and the Philippines to Romania – The Benefits of Migrating to an Emerging BPO Location.” The session will help attendees gain a better understanding of total cost of ownership and tradeoffs between transaction cost savings and customer lifecycle.
“We are thrilled to have Aol’s participation in Contact Center Conference Fall 2012,” said Tom Christenson, President of the Contact Center Division for CGS. “Mr. Klees’ strategic planning presentation on the benefits of shifting your BPO operation to Romania promises to be highly informative and will shed light on important issues that many contact center operations are facing in today’s highly competitive market.”
As a recognized leader in the contact center industry, CGS maintains three contact centers throughout Romania in Bucharest, Brasov, and Sibiu. CGS delivers a comprehensive range of inbound and outbound contact center solutions designed to meet the challenges facing today’s large enterprise and midmarket companies.
To learn more about Contact Center Conference Fall 2012, please visit http://info.cgsinc.com/contact-center-conference-fall-2012#Module2260735
For additional information on Doug Klees, go to http://www.contactcenter2012.com/Session/100/From-India-and-the-Philippines-to-Romania-%E2%80%93-The-Benefits-of-Migrating-to-an-Emerging-BPO-Location.
For more than twenty-eight years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through technology. Headquartered in New York City, CGS employs over 4,500 professionals in 20 offices in North America, Latin America, Europe and Asia. With global delivery capabilities, expertise across leading platforms and deep experience in multiple industries, CGS has become the IT partner of choice for thousands of organizations worldwide. CGS delivers a wide array of proprietary and third-party business applications, technology, business services and business process outsourcing solutions, including customer care, technical support and corporate learning & training. For more information please visit http://www.cgsinc.com. You can also "Like" us on Facebook at https://www.facebook.com/ComputerGeneratedSolutionsInc and follow us on Twitter @cgsinc.
CGS, VP Global Marketing