Reston, VA (PRWEB) September 13, 2012
Contact Solutions, a leading provider of cloud-based customer self-service solutions, today announced that it has joined the Network Branded Prepaid Card Association (NBPCA), the nation’s leading voice on prepaid debit cards. The NBPCA promotes responsible industry growth through consumer education, the development of leading practices and provision of fact-based information to government, media and third parties. Contact Solutions enables real, personalized customer self-service through solutions for call centers supporting companies across a variety of industries.
The Company is a leading provider of cloud-based customer self-service solutions with a performance guarantee: clients will improve customer experience and reduce customer calls transferred to more expensive customer service representatives, thereby decreasing operating expenses. Contact Solutions specializes in prepaid card customer service, currently serving roughly 20 million cardholders and 60 government programs.
“We have been fortunate to partner with many companies and government agencies in the fast-growing prepaid card space, and it is a company priority to continue our penetration of this dynamic sector,“ said Paul Logan, Contact Solutions Chief Executive Officer. “The NBPCA is truly shaping the future of the prepaid industry, and we are deeply committed to supporting its goals and serving the needs of its members. “
“Consumers tell us that they choose prepaid to receive pay and manage their finances because it offers them the best experience to fit their specific needs,” said Kirsten Trusko, NBPCA President and Executive Director. “The NBPCA is pleased to welcome Contact Solutions, a company committed to helping continuously improve that customer experience for millions of prepaid cardholders.”
Contact Solutions has a deep understanding of the issues facing the prepaid card industry, including increasing regulations and the Consumer Financial Protection Bureau (CFPB) consumer complaint database for financial services companies. On September 27, Contact Solutions is offering a free webinar with Forrester Research to examine the importance of customer experience amidst the increasingly regulated prepaid card environment. Contact Solutions and Forrester will share practical advice about how improved customer experience in the prepaid industry can reduce regulatory scrutiny and support individual competitive advantage at the company level.
Contact Solutions is firmly established as one of the top 5 companies in the hosted IVR market, and its unique solutions fueled growth nearly twice as fast as the contact center market in 2011. For more information on Contact Solutions, please visit us at http://www.contactsolutions.com.
About Contact Solutions
Contact Solutions invents real customer service. Our patented technology, optimized solutions and culture of continuous improvement deliver a more personalized customer experience. Guaranteed.
Our Continuous Improvement Methodology™ has improved the customer experience for every client — with an average CX rating increase of 27.4% — while lowering costs. This unique model quantifies the customer experience, enabling our clients to continuously improve performance and achieve ROI, year after year. Contact Solutions is one of the top five largest hosted IVR providers in North America and the recipient of the Frost & Sullivan Product Differentiation Award. For more, visit http://www.contactsolutions.com
About the NBPCA
The Network Branded Prepaid Card Association (NBPCA) is a non-profit, inter-industry trade association that seeks to educate, advocate, protect and promote on behalf of network branded prepaid debit cards and represents the common interests of the many types of companies who come together to deliver the wide variety of prepaid products. For additional information, visit http://www.NBPCA.org.
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