Women’s Choice Award: Kaiser Permanente Downey Medical Center Is Tops for Patient Satisfaction

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Selection of Kaiser Permanente Downey Medical Center on list of “America’s Best Hospitals for Patient Experience” is based on women’s preferences.

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Kaiser Permanente Downey Medical Center is honored and delighted to receive the Women’s Choice Award as one of America’s top 100 Hospitals for Patient Experience.

Kaiser Permanente -Downey Medical Center has received the Women’s Choice Award from WomenCertified® distinguishing it as one of the 2012 America’s Best Hospitals for Patient Experience. The award is based on robust criteria that consider female patient satisfaction and what women say they want from a hospital including quality physician communications, responsiveness of nurses and support staff, cleanliness and trusted referrals from other women. WomenCertified represents the collective voice of female consumers and is a trusted referral source for top businesses and brands identified as meeting the needs and preferences of women.

Kaiser Permanente Downey Medical Center is honored and delighted to receive the Women’s Choice Award as one of America’s top 100 Hospitals for Patient Experience. As we continue the quest for the highest quality care, our teams of expert doctors, dedicated nurses and staff work together through our integrated model of care providing us with unique opportunities to meet the ever evolving needs of our patients.” said Jane Finley, Sr. Vice President and Executive Director, Kaiser Permanente Downey Medical Center.    “On behalf of all our physicians and staff, thank you to the women and families who trust us with their care every day.”

Women make or influence more than 90 percent of health care decisions for themselves and their families, according to a study published by the American Academy of Family Physicians. The Women’s Choice Award signals that a hospital meets high standards regarding a woman’s preferences, and the distinction allows women to make an informed decision about where to go for care for themselves or their family.

“Kaiser Permanente -Downey Medical Center’s selection by WomenCertified as one of America’s Best 100 Hospitals for Patient Experience differentiates it from other choices in the area,” explains Delia Passi, CEO and founder of WomenCertified, and former publisher of Working Woman and Working Mother magazines. “Women have many choices when it comes to health care, and they set the standard for customer service. Women’s Choice Award recipients have demonstrated extraordinary service in meeting the needs of women and their families, and represent the smart choice for women.”

Hospitals qualify for this highly selective annual list based on an in-depth proprietary scoring process. The scoring incorporates a national, standardized survey of patients' perspectives of hospital care reported by the U.S. Department of Health and Human Services (Hospital Consumer Assessment of Healthcare Providers and Systems) and an analysis that weighs criteria identified as the most important to women for patient satisfaction. Additionally, the scoring incorporates WomenCertified’s in-depth research on customer satisfaction among women, including a joint study on customer satisfaction by gender conducted with the Wharton School of the University of Pennsylvania. The 100 best scores in four hospital size categories determine the Award winners. WomenCertified accepts absolutely no payment in exchange for placement on the list.

“Recognizing the best hospitals nationwide that are women-friendly and align with women’s identified preferences is important to our mission at WomenCertified, where women help other women with tough, consumer decisions,” Passi concludes. “Most importantly, when a woman sees the Women’s Choice Award at her local hospital, she’ll know the hospital values her experience as a critical component of her and her loved one’s care.”

About Kaiser Permanente Downey Medical Center

Kaiser Permanente is shaping the future of health care. We are America’s leading health care provider and not-for-profit health plan. Founded in 1945, our mission is to provide high-quality, affordable health care services to improve the health of our members and the communities we serve. Care for our members is focused on their total health and guided by their personal physicians, specialists and team of caregivers. 6,800 physicians with the Southern California Permanente Medical Group and nearly 58,000 technical, administrative and clerical employees and caregivers serve the health care needs of 3.3 million members in Southern California. Our expert and caring medical teams are empowered and supported by industry-leading technology advances and tools for health promotion, disease prevention, state-of-the art care delivery and world-class chronic disease management. Kaiser Permanente is dedicated to care innovations, clinical research, health education and the support of community health. For more information, visit http://www.kp.org/newscenter.

About WomenCertified®
WomenCertified®, the voice of female consumers, awards businesses and brands based on consumer experience. WomenCertified represents the collective voice of women so they can help each other identify businesses that deserve our loyalty and referrals. WomenCertified awards businesses and brands that meet a higher standard of customer experience the Women’s Choice Award. The Award is based on surveys of tens of thousands of women, as well as research conducted in partnership with the Wharton School of the University of Pennsylvania on what drives the consumer experience for women vs. men, which led to the development of the Female Consumer Satisfaction Index. Visit http://www.womencertified.com.
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Elizabeth D. Trombley
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