WorkFlex will enable us to deliver superior intraday performance while reducing administrative overhead
Cincinnati, Ohio (USA ) /Toronto, Ontario (Canada) (PRWEB) September 17, 2012
WorkFlex Solutions (“WorkFlex”) the leading provider of intraday auto-optimization solutions for call centers today announced a three-year extension to its relationship with customer Aditya Birla Minacs (“Minacs”) a top 10 India- based Business Process Outsourcer (BPO), to enhance intraday performance across its 7,000 North American-based contact center agents.
In conjunction with its earlier deployment of WorkFlex Manager (auto-optimized intraday staffing), Minacs will also deploy WorkFlex Alert (auto-optimized performance management). This combined solution will enable Minacs to automate intraday workforce administration tasks to maximize agent performance and optimally align staffing levels with changing call volumes throughout the day. The end result is better customer service levels for its clients.
“We provide customer care services to some of the most recognizable brands in North America,” said Anil Bhalla, President North America and EMEA Aditya Birla Minacs. “Expanding the deployment of WorkFlex auto-optimization technology across our enterprise will enable us to deliver superior intraday performance while reducing administrative overhead, re-enforcing our position as an industry leader in call center cost-performance”.
“The ability of WorkFlex to automate the majority of repetitive manual intraday workforce administration tasks creates an immediate ROI for BPO’s such as Minacs”, added Larry Schwartz, CEO WorkFlex Solutions. “Additional benefits include reduced dependency on forecast accuracy and improved agent satisfaction as a result of the WorkFlex Web-Portal that enables agents to better control their availability and reachability 24x7”.
About WorkFlex Solutions
WorkFlex Solutions LLC is a venture backed, Cincinnati-based Software Company specializing in workforce auto-optimization solutions. Founded in 2009 WorkFlex SaaS products are designed to easily integrate with existing workforce and performance management systems, enabling clients to leverage their existing enterprise software investments. As a SaaS solution, clients can typically generate a positive ROI on monthly license fees within the first month after deployment. For more information please visit http://www.workflexsolutions.com.
About Aditya Birla Minacs Worldwide Ltd.
Aditya Birla Minacs is a leading business solutions company that partners with global corporations in the manufacturing, retail, telecom, technology, media and entertainment, banking, insurance, healthcare and public sectors. We leverage years of process, domain and technology expertise to deliver superior business value to clients with our seamless Customer Lifecycle, Marketing, Finance and Accounting, Procurement and IT solutions and services. 20,500 Minacs experts across 3 continents and 35 centers spanning Canada, Germany, Hungary, India, Jamaica, Philippines, the UK and USA power our solutions through a global delivery model that helps our clients enhance revenues, profitability and customer service. Visit http://www.minacs.adityabirla.com for more information.