Presents a New Kind of Customer Service

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The Global Leader in Timeshare Resales, has launched several video tutorials as part of its commitment to deliver customer service excellence.

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“We’ve been working hard to bring our customers new ways to access all of the great tools in place for buyers, renters and sellers” has always been geared towards better assisting timeshare sellers, buyers and renters. With innovative tools like Timeshare Pulse and Advanced Search options that allow users to narrow their search, the experts at Buy A have created several video tutorials that are sure to help consumers fully utilize their accounts.

For customers that are looking to get the most out of their advertising, the company has created videos like How to Sign up. This tutorial shows some of the benefits to starting a free account on the Buy A website. With a free account customers are able to view analytics, make changes to their asking price or comments, as well as managing any questions or offers they have made or received.

The company has even added a Capcha service to protect its customers against fictitious offers. Capchia is the list of distorted characters that a user must enter into a field to prove they are a person and not a phishing website. “Phishing” refers to a website’s attempt to gain confidential information by pretending to be legitimate source.

Other efforts to ensure that customers are receiving the best services possible are videos like Complete Online Account Usage. This allows timeshare owners to view all the ways Buy A assists users in selling, buying and renting timeshares.

In addition, anyone that is looking to learn more about their account can just click Learn How to Sign up for an easy-to-follow video to help users that are new to the website. In addition to these new videos, has created several tools over the years to help maximize the buying, selling and renting experience:

  •     Advanced Search Screen – In addition to a basic keyword search window, there is the option to search by city, state, country, minimum and maximum price, number of bedrooms and bathrooms, week of availability and even points value.
  •     Important Links – Helpful links like “Timeshare Help” will take you to a wide range of Frequently Asked Questions. The “Timeshare Blog” informs buyers, sellers and renters about industry news, events and products.
  •     Live Chat – If you are looking for immediate information consumers can Live Chat with a representative for the up-to-date help they need.
  •     Timeshare Pulse – This interactive feature lets customers set a range of specifications so they can find the exact timeshare that fits their needs. Buyers and renters can create alerts that give nightly updates on newly advertised properties and price changes on timeshares previously under consideration.

In a continuing effort to improve customer satisfaction, has focused on reaching the consumer and showing them as to all the benefits of an online account. “We’ve been working hard to bring our customers new ways to access all of the great tools in place for buyers, renters and sellers” says president and CEO of Buy A Wesley Kogelman. “Our main efforts are to maximize the user experience by giving the consumer as much information as possible so they can make an educated decision.”

“Those who find Buy A while browsing the search engines are part of the 673,000 people searching the term ‘timeshare’ on Google every month and are looking for information on buying, renting or selling timeshare,” added Kogelman.

Now, customers will never miss a chance to manage their offers, view the amount of traffic their resort is getting, or answer any questions asked by a potential buyer or renter. So, if you are advertising your timeshare for sale or rent, encourages you to take advantage of the videos posted on YouTube for easy viewing on your computer or mobile device.

About is an internet advertising and marketing company for timeshare owners who seek to sell timeshare or rent timeshare by owner. The company has been in business since 2000 and was ranked by Inc. Magazine as one of the fastest-growing, privately held companies in the country, making the prestigious Inc. 5000 list in 2010 and 2011. Buy A was also listed as one of BusinessNH Magazine’s Top 10 Companies to Watch in 2009 and the company also operates Timeshare Pulse, an innovative program designed to help buyers and renters find the timeshare vacation of their dreams. For more information, please visit or call 1-800-882-0296.

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Bryan Connelly
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