Erika Hayes James, New Owner and President of Institute for Crisis Management, Expands Scope of Crisis Leadership Services

Share Article

Erika Hayes James, Ph.D., one of country’s leading experts on business crisis management is the new owner and President of Institute for Crisis Management, broadening the services of the crisis communication planning, training, and consulting company.

News Image

Erika Hayes James, President, Institute for Crisis Management

I hope to expand the scope of ICM's crisis communications services to include determining risk for crisis and planning and prevention.

Erika Hayes James, Ph.D., one of the country’s leading experts on business crisis management is the new owner and President of ICM, bringing her talents as an impassioned speaker, teacher, and business leadership consultant to broaden the services of the crisis communication planning, training, and consulting company.

Founded in 1990, The Institute for Crisis Management has been at the forefront of helping organizations, government agencies, and non-profits with crisis communication planning and execution. Now, Erika James’s vision is to expand the scope of the crisis management offerings. Her work explores the skills necessary to lead organizations throughout the life cycle of a business crisis. This includes determining a firm’s risk of crisis and being prepared for it; containing a crisis with effective communications to internal and external stakeholders; and finally, examining the attributes of executives and organizations that allow companies to seize opportunity from crisis. James’s crisis expertise helps business leaders bring about opportunities such as growth, innovation, resilience, change, and rebuilding trust in the organization .

Former ICM President Larry L. Smith has worked with Dr. James since 2003, when he was named a Batten Fellow at the Darden School of Business, University of Virginia where James is currently a Professor of Business Administration. Smith says the addition of Erika James and her experience, knowledge, and skills will allow the crisis consulting company to add custom crisis leadership development programs for clients in addition to the crisis communication planning, training, and consulting ICM has provided for the past 22 years.

Erika has helped executives lead their organizations by helping them develop skills in the following areas:

  •     Decision-making under pressure
  •     Managing, learning from, and seizing opportunity from crisis
  •     Managing the change process after a crisis
  •     Workplace diversity
  •     Building trust in the workplace

With fellow ICM consultants, the offerings also include

  •     Risk Management
  •     Spokesperson training
  •     Social media management
  •     Crisis Communications

ICM’s Annual Crisis Report is a free business resource, a compilation of news, crises analysis and trends, assessment of high risk industries, and valuable lessons on how crises happen and how organizations can be prepared if they do. The 2011 report can be downloaded now on the new ICM web site.

To learn more about Erika James, visit http://www.erikahayesjames.com.

And to learn more about ICM, meet the complete team of ICM’s crisis consultants, and to register for a crisis communications training workshop, visit http://www.crisisconsultant.com.

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Connie Glover
Visit website

Media