(PRWEB UK) 17 September 2012
Whilst banks are cutting customer service staff, and other industries are cutting costs and moving it over seas, IllicitEncounters.com the UK's leading Extra-marital dating site has just doubled it's UK based staff. The site has recently employed a full onshore customer service team to ensure that with the increase in members signing up they are still able to deliver premium customer care and a fantastic user experience.
Alexandra French head of customer care at IllicitEncounters.com said “It's no secret that when your customers receive a positive experience and professional quality service, you are more likely to retain them and build a long-term relationship. Here at IllicitEncounters.com we want all our members to feel safe and looked after and to know that we care about their needs and circumstances in relation to the services we can offer them.”
Year on year IllicitEncounters.com has experienced a 6.25% increase in new members joining taking the current total to over 700,000 UK members which is over 4% of the total UK married population.
IllicitEncounters.com Spokesperson Rosie Freeman-Jones said “It seems that infidelity is truly recession proof with our membership base continuing to grow throughout the economic downturn. A recession can contribute to an increase in stress, financial hardship, and added work pressure which in no doubt can affect family life and relationships.”
Whilst most businesses are struggling in the global economic crisis and making cutbacks. The online dating industry seems to be bucking the trend and going from strength to strength.
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Notes to editors
Illicit Encounters® is UK’s largest online married dating site with over 700,000 members.