As the use of mobile phones in the corporate setting explode, customers are missing important metrics and losing customer interaction history.
Richmond, VA (PRWEB) September 17, 2012
AMC Technology, a global industry leader in contact center and CRM integration with nearly 20 years’ experience, today announced the launch of their mobile application, Contact Canvas Mobile. AMC Technology will be debuting Contact Canvas Mobile at Dreamforce 2012 this week in San Francisco.
AMC powers contact center agents and knowledge workers through certified products and strong expertise. With the introduction of Contact Canvas Mobile, AMC is expanding their contact center capabilities across the entire enterprise to include mobile users. “As the use of mobile phones in the corporate setting explode, customers are missing important metrics and losing customer interaction history,” explained Anthony X. Uliano, Founder/CTO of AMC Technology. “With our new applications, customers’ emails, phone calls and text messages are automatically stored in your CRM system, making mobile and CRM integration incredibly powerful and easy.”
With Contact Canvas Mobile, Android and iOS customers will now be able to leverage AMC’s robust business application and multi-channel framework. Contact Canvas Mobile provides an agent working outside of the contact center on their mobile device the same abilities as their in-office coworkers. Screen pop for SMS, incoming, and outgoing calls is available as well as automatic activity creation and editing capabilities. The app can be integrated with leading CRM solutions including Salesforce, Microsoft Dynamics, Oracle Peoplesoft, Oracle Siebel, and SAP or used as a stand-alone application.
The demo app is available at http://tinyurl.com/8v8l55b for Android and http://tinyurl.com/8bufhau for Apple iOS users to download. For those attending the Dreamforce conference this week, you can visit AMC at Booth #133 at the Moscone Center for your free trial download. Once you’ve had a chance to use the app, please take a few moments to provide us with your feedback by clicking on “feedback” on the app’s home screen.
The full application will be released on October 1, 2012.
About AMC Technology
AMC Technology, LLC, is a global industry leader in contact center and CRM integration with nearly 20 years of experience. AMC powers contact centers for customers around the globe through certified products and unparalleled expertise. AMC Contact Canvas™ product suite allows customers to integrate business applications and communications across the enterprise, from call center agents to knowledge workers and mobile staff. For more information, visit http://www.amctechnology.com or contact sales(at)amctechnology(dot)com or +1 (804) 419-8600.