Schumacher Group, Blue Jay Consulting and MedicAlert Sponsor ACEP Urgent Matters Seminar

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Topic of Urgent Matters 2012 ACEP seminar: Coordinating and Improving Emergency Care in the Era of Reform

The American College of Emergency Physicians announces that Schumacher Group, Blue Jay Consulting and MedicAlert Foundation are sponsoring this year’s Urgent Matters workshop in Denver Oct. 7. Urgent Matters is a national initiative funded by the Robert Wood Johnson Foundation dedicated to finding, developing and delivering strategies to improve patient flow and reduce emergency department (ED) crowding. Urgent Matters highlights patient flow best practices through its educational activities including: e-newsletters, web seminars, and regional conferences, such as the one provided Oct. 7.

Focus will be on health care policies, the new era of health care reform, and how changes will affect emergency department patient flow across the U.S. The seminar occurs one day prior to the official start of the 2012 ACEP Scientific Assembly, which is held at the Colorado Convention Center Oct. 8-10.

Blue Jay Consulting’s Chief Nursing Executive Jim Hoelz, MS, MBA, RN, CEN, FAEN, is one of five featured speakers at the seminar. Hoelz began his career as an ED nurse before expanding his scope to become an ED nurse practitioner and ED director. He will discuss patient expectations for the emergency department and best practices to improve the patient experience.

“Through process improvement and enhanced leadership, we consistently see the need for essential solutions to help improve the patient experience, increase satisfaction and provide better outcomes for emergency departments,” said Hoelz. “This entire workshop will equip you with the tools you need to handle the variety of changes associated with today’s health care reform.”

Other noted speakers and topics for the seminar include inside information about Urgent Matters with Mark McClelland, DNP, RN and Assistant Research Professor at George Washington University; improving acute care under current health care landscape with Brent R. Asplin, MD, President of Fairview Clinics in Minnesota; ED boarding reduction discussion with Suzanne Stone-Griffith, RN, where she will include details about her experience at the Hospital Corporation of America (HCA); and Jesse Pines, MD, MBA will discuss the new payment and delivery system reforms. (See Editors Notes for brief bios).

Urgent Matters is open to medical professionals for a registration fee of $75; but there is limited seating of 150 participants for the event. The workshop is 12:45pm - 5:30pm on Sun. Oct. 7. You do not have to be registered for the entire ACEP conference to attend, but pre-registration and payment is required. ACEP Delegates can attend Urgent Matters free of charge, but must pre-register. Visit or for additional details.

For information on Schumacher Group, one of the largest emergency medical staffing and management companies in the U.S., visit or follow them at For information on Blue Jay Consulting, a firm providing process improvement and interim leadership services, visit And to find out more about MedicAlert Foundation, a non-profit that provides emergency medical information and identification services, visit


Caring for some 4 million patients annually, Schumacher Group is one of the largest emergency medical staffing and management companies in the U.S., as well as a health care resource for Hospital Medicine, Wellness Programs, Care Management, Urgent Care, Physical Medicine, and Revenue Cycle Services. For more information, visit


According to, Mark McClelland, MD joined the Center for Health Care Quality at George Washington University in the summer of 2008 to serve as the Quality Improvement Leader for the Urgent Matters Learning Network II, a six hospital emergency department (ED) quality improvement collaborative. He has recently assumed a similar role for a 42 hospital ED quality improvement project through the Robert Wood Johnson Foundation funded Aligning Forces for Quality project. Most recently, Dr. McClelland has worked in hospital quality improvement at The George Washington University Hospital. At the seminar, Dr. McClelland will discuss new Urgent Matters research projects, the Urgent Matters Editorial Board, and the new searchable Urgent Matters Toolkit.

Brent Asplin, MD provides leadership to the network of more than 40 Fairview-owned clinics in the greater Twin Cities metro area. Prior to joining Fairview, Brent was chair of the Department of Emergency Medicine at Mayo Clinic in Rochester, MN. Brent has twice been named a "100 Most Influential Health Care Leader" by Minnesota Physician Publishing. At the conference, as stated on, Dr. Asplin will describe current and potential future policy landscape of acute care delivery in the US, as well as discuss recognizing how organizations may be strategizing to change acute care delivery in order promote care coordination, enhance patient safety, and reduce costs in this new environment.

Suzanne Stone Griffith, RN is currently the Assistant Vice President of Emergency Services, EMA and Trauma for the Continental division of the Hospital Corporation of America. Her focus is metric development, process standardization and system-wide operational performance improvement impacting the emergency setting. At the Urgent Matters seminar, she will describe her experiences at the Hospital Corporation of America (HCA) as the leader of ED services, and how she brought senior management into the discussion about ED boarding and crowding. She will also describe current initiatives at HCA to reduce ED boarding.

Jesse Pines, MD, MBA is Director of the Center for Health Care Quality at George Washington University and is a practicing, board certified emergency physician and associate professor in the Department of Emergency Medicine as well as health policy. In addition to practicing clinical medicine, teaching and research, he is very involved in U.S. health policy and contributes to both medical and lay literature including, and Emergency Physicians Monthly. His agenda for the seminar includes a discussion regarding how new payment and delivery system reforms will put pressure on EDs to reduce high-cost advanced imaging and admissions. He will also explore how local hospitals can prepare for this inevitable pressure through the creation of new protocols, and care coordination practices.

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Kristie Carline
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