World Preview: IRIS Service LIVE kicks off at SME 2012

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Two years in the making, IRIS Service LIVE is a next-generation, web-based service management software solution, built on a future proof technology platform that empowers service businesses to efficiently manage all their jobs, field engineers, customers, contracts and preventative maintenance - from a single system.

Service LIVE incorporates all the rich functionality of IRIS Field Service’s traditional systems, coupled with new, innovative functionality.

Service LIVE incorporates all the rich functionality of IRIS Field Service’s traditional systems, coupled with new, innovative functionality.

We are incredibly proud to be previewing Service LIVE which we are confident will mark a new era in field service technology. No other service management software out on the market compares.

IRIS Service LIVE, the latest technological adavancement from IRIS Field Service officially launched at Service Management Expo (SME), Europe's only dedicated event for the field service market.

Two years in the making, IRIS Service LIVE is a next-generation, web-based service management software solution, built on a future proof technology platform that empowers service businesses to efficiently manage all their jobs, field engineers, customers, contracts and preventative maintenance - from a single system.

Available on-premise or via the cloud, the easy to use software can be run over multiple sites without investment in expensive infrastructure.

Service LIVE incorporates all the rich functionality of IRIS Field Service’s traditional systems, coupled with new, innovative functionality. Starting with initial call handling and scheduling right the way through to final invoicing, Service LIVE delivers fast access to critical business information for both field and office workers.

Key features include a powerful KPI dashboard delivering live, personalised information – giving managers an all-important snapshot view of all jobs and monitor trends in work volumes, revenues and technician performance.

During the show, IRIS Field Service Solutions also showcased its full range of integrated service management solutions, including Service Director, Siclops and Service Mobile – a brand new mobile solution designed to give users even greater access to their IRIS Field Service system, from any location, via the latest mobile devices including smartphones and tablets.

Service LIVE v1.0 will be available from February 2013, sitting alongside IRIS Field Services’ established and highly successful range of solutions including Service Director and Siclops.

Paul Sparkes, Product Director, IRIS Field Service, comments: “We are incredibly proud to be previewing Service LIVE which we are confident will mark a new era in field service technology. No other service management software out on the market compares.

Sparkes concludes: “Service LIVE is the result of 18 months of development and we have been working closely with our customers to ensure we deliver an innovative software solution that will increase efficiency and profitability to our valued clients more than ever before. We invite all visitors to SME to come to the IRIS Field Stand to discover the many exciting benefits of Service LIVE for themselves.”

See IRIS Field Service Solutions at Service Management Expo 2012: Stand #320.

To find out more, contact the IRIS Field Service team on 0844 815 5504, email info(at)irisfieldservice(dot)com or visit http://www.irisfieldservice.com/.

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About IRIS Accounting & Business Solutions:

Headquartered in Bournemouth, Dorset, IRIS Accounting & Business Solutions provides multi-award winning, integrated accounting and business management software to UK businesses.

With 20+ years’ experience, and award successes including Financial Software Provider of the Year, IRIS Accounting & Business Solutions is part of CSH, one of the UK’s largest private software houses with over 750 employees.

For more information about IRIS Accounting & Business Solutions, please phone 0844 815 5590 or visit http://www.irisenterprise.co.uk/.

IRIS Field Service Solutions
To find out more and to discuss your individual requirements, please contact IRIS Field Service, tel 0844 815 5504

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Lucy Sofiano
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