Softlink Launches Next-Gen Enquiry Management Solution at CILIP LMS Showcase in Edinburgh

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Softlink will unveil illumin, an intuitive knowledge and enquiry management solution at the CILIP Showcase, held at the King James Hotel in Edinburgh on the 20th September 2012.

Illumin Logo
we have received very positive feedback about illumin’s intuitive design. We created illumin to help clients develop a searchable knowledge base of valuable information

illumin is the latest addition to Softlink’s premier web-based knowledge, content and library management suite, emphasising Softlink’s innovative approach to contemporary knowledge management practices.

Softlink Europe’s Sales and Marketing Director, Jane Webber said illumin has been designed to share knowledge and enquiries throughout firms, with a simple to use interface and a powerful research tracking engine.

The web-based enquiry management solution automatically takes incoming requests for information and provides the tools for information specialists to track, manage and publish questions along with their solutions.

Jane said “We have received very positive feedback about illumin’s intuitive design. We created illumin to help clients develop a searchable knowledge base of valuable information often lost with the passage of time and with numerous staff and enquiries.”

Some of the key features of illumin include:

  • Flexible request management profiles.
  • Email integration and automatic consolidation of requests, without the need for clients or staff members to login.
  • Email alerts notify of real-time request updates .
  • Reports of outstanding requests Resource and time management feature which accurately tracks time spent on individual requests.
  • At-a-glance management reports to determine service quality, staff efficiency, and workload.

-Set priority requests and permission security for sensitive enquiries that cannot be accessed by other users, except the requester, researcher, and team leader.

Jane said we are excited about the opportunities that illumin provides organisations with high volume and valuable knowledge exchanges between staff and clients, such as legal, academic, education and government organisations.

Available via the cloud, illumin can be accessed from any platform using a standard web browser. Users can also interact with illumin on smartphones, tablets and any other email enabled device.

For a total knowledge management solution, illumin integrates with Softlink’s premier knowledge, content, library and digital asset management solution, Liberty. Liberty is a scalable, web-based and flexible knowledge management solution for traditional and digital resources.

Softlink is a world-leading developer of knowledge, content, library and digital asset management solutions, supporting more than 10,000 educational, professional service, public and academic organisations and libraries in 108 countries for nearly 30 years.

To find out more about illumin visit http://www2.softlinkint.com/?uk/illumin

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Stephen Daniels
Softlink Europe Ltd
+44 (0) 1993 224159
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