Toronto, Ontario, Canada (PRWEB) September 20, 2012
Empathica Inc., a leading global provider of Customer Experience Management (CEM) solutions to the world’s most respected multi-unit enterprises in retail, food services, banking, petro and hospitality sectors, today announced its recognition as one of the Achievers 50 Most Engaged Workplaces™ in Canada. This annual award recognizes top employers that display leadership and innovation towards engaging their employees.
The culture of Empathica embodies ownership by all employees and a strong results focus while maintaining a setting where employees look forward to work each day. Empathica rewards employees for their hard work through ongoing recognition for top performers; a relaxed and collaborative working environment including a casual dress code and open workspaces; and regular social events held throughout the year.
Empathica also fosters a two-way dialogue with staff through an employee engagement program “Employee 5 Star Survey,” a monthly program that allows employees to provide ratings and feedback on various areas of the company as well as their overall satisfaction and engagement levels. The scores are then used to determine which areas employees are satisfied with and allows managers to have visibility into areas where further improvement is required.
In addition to encouraging engagement with company employees, Empathica runs numerous employee engagement programs for its clients, allowing businesses to make the most of the customer experience by maximizing the impact of their frontline staff. Empathica is a strong believer in the employee-customer-profit chain, in which a compelling place to work creates a compelling place to shop or dine, and ultimately creates a compelling place to invest.
“We are honored to once again be recognized as one of the 50 most engaged workplaces in Canada by Achievers,” said Mike Amos, Chairman and CEO of Empathica. “The culture at Empathica embodies our mission statement that everyone deserves to love where they work, shop and dine and we will continue to foster an engaged work environment.”
Each awards applicant was evaluated based on the Eight Elements of Employee Engagement™: Communication, Leadership, Culture, Rewards & Recognition, Professional & Personal Growth, Accountability & Performance, Vision & Values and Corporate Social Responsibility.
“The Achievers 50 Most Engaged Workplaces™ understand these practices are not only good for employees but also the bottom line. Companies that focus on employee engagement tend to perform better financially, attract and retain the best talent and enjoy improved customer service and client retention,” said Razor Suleman, founder and chairman of Achievers. “These companies serve as role models for other businesses to engage their own employees and build success.”
The panel of judges included Bruce Bolger, Managing Director of Enterprise Engagement Alliance, Stacia Garr, Principal Analyst of Bersin & Associates, Debbie McGrath, Founder and Chief Instigator of HR.com and Razor Suleman, Founder and Chairman of Achievers.
Empathica will be honored alongside other recipients of the Achievers 50 Most Engaged Workplaces™ Award at the awards gala on November 14, 2012 at the Arcadian Court in Toronto, Ontario.
The Achievers mission is to Change the Way the World Works. We are accomplishing this by helping companies around the world recognize and reward positive employee behaviors on a daily basis resulting in higher employee engagement and better business results. With our award-winning technology, unmatched customer service and industry-leading expertise we have powered the world’s most successful rewards and recognition programs. Check us out on the web at http://www.achievers.com.
Empathica is the leading provider of social Customer Experience Management (CEM) programs to the world’s most respected multi-unit brands in the retail, food services, banking, petro and hospitality sectors. Its rich analysis of survey data using state-of-the-art surveying and dashboard reporting software allows for performance-improvement solutions, evidence-based marketing insights, and customer experience management consulting.
Annually, Empathica’s 30 million customer surveys in 25 languages reach more than 70,000 locations in over 50 countries. A privately-held organization, Empathica is headquartered in Toronto, Canada with executive consultant offices throughout the United States and a European office in Birmingham, England. For more information about deriving actionable insights that enhance a brand’s operational excellence, visit Empathica at http://www.empathica.com.