San Francisco, CA (PRWEB) September 25, 2012
UserVoice, the complete customer service solution for the web, today announced the creation of a new technology integration with Sprout Social, which builds powerful social media management tools used by thousands of businesses. The new integration gives Sprout Social users the ability to instantly turn social messages into UserVoice support tickets, while support teams can continue managing and answering tickets in UserVoice.
The integration is designed to enable support teams and social media managers to easily engage and communicate with each other to solve customer support issues despite using distinct platforms. The new integration also empowers Sprout Social users to provide exceptional support quickly via the social media channels with which customers are familiar (as opposed to directing customers to use email or other means to contact support). In addition, support teams can continue to manage and track customer questions in UserVoice, helping them to be more efficient and creating a clearer picture of customer needs.
“We believe this integration is a great benefit to customers who value the ease of use they’ve come to expect from UserVoice,” said Richard White, UserVoice CEO. “Companies can better manage their social media presence, and their support teams don’t have to learn new systems.”
“Consumers are sending companies millions of social messages every day – a large portion of which are support related," says Justyn Howard, CEO of Sprout Social. “This integration lets UserVoice customers fold those messages into their existing workflow seamlessly, allowing the social and support teams to focus on what they do best.”
For more information about this new integration, go to https://sproutsocial.com/features/helpdesk/uservoice-integration.
UserVoice is the San Francisco-based startup that gives a $*#& about users. Launched in 2008, UserVoice is a complete web-based customer service solution that empowers users to speak and companies to understand and help. Our unique feedback forums make it easy for users to share, discuss, and vote for ideas, while our helpdesk enables companies to track and respond to user support issues quickly and with less effort. Easy to set up and even easier to use, UserVoice can be embedded directly in websites, iPhone/iPad apps, and Facebook pages to go wherever users go. Join the more than 100,000 organizations, like Rackspace, SwiftKey, Microsoft, IGN, and HipChat, giving their users a voice with UserVoice. Visit our blog Understanding Your Customers (http://www.uservoice.com/blog), and get started today for free at http://www.uservoice.com.
About Sprout Social
Sprout Social is a comprehensive social media management platform used by thousands of leading companies across the globe to manage their social media channels brilliantly. Sprout Social combines social media monitoring, engagement, sales, support and marketing tools for an effective and cohesive social media strategy within any organization. Sprout enables customers to efficiently manage social channels to delight and grow their audience, reduce costs and increase customer satisfaction. The platform has been identified as a product leader by Info-Tech Research Group, and the company’s investors include Lightbank and New Enterprise Associates (NEA). For more information, visit http://www.sproutsocial.com.
Evan Hamilton, Head of Community