Folderwave Names Executive Director of Customer Success; Pamela Brennan to Assist Clients with Leveraging Cloud-based Enrollment Solutions

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FolderWave Hires New Executive Director of Customer Success to Assist Clients

FolderWave, Inc. (, a provider of cloud-based products and services designed to substantially improve operational aspects of Higher Education, today announced it has appointed Pamela Brennan as the company’s new Executive Director of Customer Success.

Reporting to FolderWave’s President, Bob Burke, Pam’s primary focus includes assisting clients in realizing the full potential of their FolderWave solutions while leveraging the product’s flexible framework to enhance business processes.

“I am excited to join the FolderWave team and work closely with our customers, continuing to build strong relationships,” said Pam. “FolderWave has a solid reputation in the Higher Education industry and I look forward to contributing to the growth of the company. Having been a user of FolderWave’s cloud-based technology for many years, I appreciate their ongoing commitment to customer success. Based on my experience, I can help customers accelerate the learning curve and show them how to quickly maximize the functionality and reap the benefits provided by this fully-integrated system.”

Pam comes to FolderWave after working in Higher Education for over 20 years at Northeastern University. While at Northeastern, she was the Senior Associate Director of Admissions and Director of Operations for Undergraduate Admissions. Pam was involved in the day-to-day operations of application processing and evaluation, and data quality control and assurance. She worked extensively with staff from upstream to downstream systems to develop controls, checks, and reports ensuring that data migrating from Admissions to other systems was clean. She was instrumental in developing methods to streamline processes to drive down costs during the application review cycle. Over the years, Pam has been on numerous implementation teams and was the Admissions Project Lead for migrating to paperless admissions. Once paperless, Pam developed productivity and file review management reports to support the enrollment management plan for more than 45,000 applications. Pam is a graduate of Northeastern University with a Bachelor of Science in Liberal Studies.

For more information about FolderWave, visit or call 978.392.2055.

About FolderWave, Inc.
FolderWave, Inc, ( of Westford, Mass., provides secondary and Higher Education institutions with a fully integrated family of 10 cloud-based, complete business process modules including:

·        Inquiry Management                        

·        Academic Records                            

·        Application Processing                    

·        Undergraduate Admissions

·        Graduate Admissions                        

·        Transcripts

·        Development/Alumni Office

·        Financial Aid                                    

·        Contract and Grant Administration

·        CRM

FolderWave’s cloud-based products and services are designed to significantly improve complex, high-volume, and time-dependent process and data management operations in many operational areas of higher education. The FolderWave strategy is not limited to technology or process but focuses on a complete approach to the problem. The company employs cloud-based technologies, outsourced services, document-management, case-management, content-management, and work-process automation in a single fully integrated solution set delivered via the Web. FolderWave has proven it can offer rapid deployment to address a complex problem while demonstrating a significant ROI.


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Dave Costello
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