ShoreGroup Announces Renewal of Cisco Managed Services Master Certification with Authorized White Label Provider Designations

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Elite certification recognizes ShoreGroup as having highest level of expertise in developing and delivering managed services

ShoreGroup, Inc., a premier professional services and software solutions firm, today announced that it has achieved the renewal of Cisco Systems Managed Services Master Channel Partner with Powered designations in Managed Unified Communications and Managed Contact Center Services as well as authorized Managed Service White Label Producer. The Cisco Master Managed Services Partner certification recognizes ShoreGroup for selling and delivering Cisco-based managed services through a premium network operations center (NOC) and offering enhanced management and stewardship practices. As a Cisco Master Managed Services Partner, ShoreGroup has established managed service ITIL® Foundation processes, practices, and management solutions to support Cisco advanced technologies at all phases of Cisco’s Lifecycle Services Framework — Prepare, Plan, Design, Implement, Operate and Optimize.

As a Cisco Master Managed Services Certified Partner, ShoreGroup has demonstrated the ability to deliver sophisticated solutions, met stringent requirements that reflect a depth of capabilities, and undergone an independent audit by an objective third-party auditor. ShoreGroup was also required to offer at least two managed services using the resources and procedures necessary to deploy, manage and support Cisco solutions.

As an authorized Cisco Managed Services White Label Producer, ShoreGroup provides it’s CaseSentry® Systems Management solution and ShorePatrol® Remote Management Services through OEM relationships with its channel partners. Through a fully-collaborative service relationship, channel partners can fully leverage ShoreGroup’s innovative unified communications and contact center management suite, leading engineering resources and proven processes to deliver comprehensive service solutions to their customers.

“The Cisco Managed Services Master Partner certification, and the authorized Cisco Managed Services White Label Producer designation, provides both our customers and channel partners with a solution that will maximize their investment in Cisco technologies, allowing focus back to more strategic revenue-generating projects,” said Robert Bojanek, ShoreGroup’s Executive Vice President. “Our Managed Services capabilities are an essential part of our commitment to providing the resources required in delivering the consistency, reliability, and excellence our clients demand.”

“ShoreGroup's managed services are designed with scalability to ensure our solutions are focused on the management and monitoring of communications and collaboration technologies to various components of the data center, including server and storage virtualization and the cloud,” said James Firenze, ShoreGroup’s Vice President of Managed Services. “To our customers, the Master-level specialization for unified communications and contact centers from Cisco emphasizes the value and importance ShoreGroup places on providing seamless service delivery and in providing support from an elite team empowered to mitigate risk while assisting our clients in maximizing their investment in Cisco advanced technologies.”

About ShoreGroup, Inc.

ShoreGroup provides industry-leading management applications, maintenance services, professional services and product solutions for unified communications and contact centers, virtualized data centers and networks.

ShoreGroup develops innovative, automated management software applications on its dynamic CaseSentry® platform, which eliminates the pitfalls of traditional enterprise management software to empower IT, telecom and contact center support organizations to easily and effectively manage availability, performance, and service processes within complex networked environments. The company’s ShorePatrol® Remote Management Service expands upon CaseSentry to include quality maintenance and support services that clients rely upon to ensure the availability of their vital business processes. ShoreGroup’s management platform and remote management services are also available globally through OEM relationships with major industry-leading manufacturers and service providers. ShoreGroup’s Sextant™ Contact Center Analytics solution provides the operational and business intelligence that enterprise contact centers require to drive performance and efficiency.

ShoreGroup’s professional service portfolio includes leading product solutions and complete consultation, design and implementation services for high-availability networks and data centers. The company’s expertise in advanced network technologies including unified communications and contact centers, collaboration, data center, LAN/WAN, wireless and security produces effective solutions that enable clients to derive the maximum business advantage and value from their information technology investment. As a Cisco Gold Certified Partner with Masters and advanced specializations, ShoreGroup’s services are backed by solid industry credentials.

Additional information about ShoreGroup’s products and services can be found at

Cisco and Cisco Systems are registered trademarks of Cisco Systems, Inc. in the U.S. and certain other countries. ITIL® is a registered trademark of the Office of Government Commerce in the United Kingdom and other countries. ShoreGroup®, SG Logo®, CaseSentry®, ShorePatrol® and THE ART OF IT® are registered trademarks, and FieldWatch™, Sextant™ and THE ART OF IP™ are trademarks of ShoreGroup, Inc. All other marks are property of their respective owners.

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Joanne VanAuken
ShoreGroup, Inc.
(212) 364-6800
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