Creating a Culture Focused on Reducing RN Turnover, TNS Presents at ASHHRA Conference

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On Sunday, September 23, Pat Sikora, TNS senior consultant, and Mike Schroeder, chief executive officer of TNS Employee Insights, presented: “Securing Connections: Diagnosing Turnover in New Nurses” at an afternoon educational session focused on utilizing leading best practice benchmarking and normative data to examine current healthcare issues.

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It's more than how employees feel, it's what they do that matters most, but also the feeling and thinking that leads to the doing.

As the American Society for Healthcare Human Resources Administration (ASHHRA) 48th Annual Conference and Exposition comes to a close in Denver, CO, attendees will return to their organizations with specific information on employee engagement, talent success and leadership pertaining to healthcare, which is considered the fastest-growing industry.

On Sunday, September 23, Pat Sikora, TNS senior consultant, and Mike Schroeder, chief executive officer of TNS Employee Insights, presented: “Securing Connections: Diagnosing Turnover in New Nurses” at an afternoon educational session focused on utilizing leading best practice benchmarking and normative data to examine current healthcare issues. Approximately 75 people were in attendance, where they gained specific recommendations of how to retain new nurses and assess root causes of turnover.

In order to understand how to retain employees, and nurses in particular, Sikora highlighted the significance of going beyond just tracking engagement. At the presentation she stated: “It’s more than how employees feel, it’s what they do that matters most, but also the feeling and thinking that leads to the doing.”

By asking questions about how one’s behavior supports the organization’s mission, how committed an employee is, or how satisfied they are with the organization, provides a basic measurement of employee engagement. Sikora notes that a diagnosis of turnover is a multi-faceted approach that requires an understanding of the state of emotional and intellectual involvement that motivates employees to do their best work.

Sikora and Schroeder’s learning objectives were aimed at teaching the affective and cognitive dimensions of turnover, and describing emerging trends in employee turnover in healthcare. The experts in employee engagement and satisfaction also discussed specific healthcare industry trends, before examining the differences between “stayers” and “leavers,” and methods for creating an action plan based on prioritization of organizational needs. The Learning Sessions, Opening Ceremony and Journeys of Excellence were approved for 12.0 general recertification credit hours for each individual attending the Conference through the HR Certification Institute.

ASHHRA was founded in 1964 and prides itself on being the nation’s only membership organization exclusively dedicated to meeting the professional needs of human resources leaders in health care. The educational programs are aimed at enhancing business healthcare knowledge, advancing leadership capabilities, strengthening individual’s role as a change agent, and networking with industry professionals. Together, exhibitors and the companies present at the Conference provided a variety of valuable take-away tools, best practices and policies; additionally, attendees gained information pertaining to the most innovative healthcare products and services that are aimed at advancing the industry.

For additional information on how TNS Employee Insights can work with your organizational leaders to identify root causes of turnover or develop action plans to improve employee engagement, please contact Christy Kessler, director and sales, at (847) 726-4677 or by visiting the website.

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Scott Spayd
TNS Employee Insights
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