While we're not in this business for the recognition or the trophies, it is rewarding to see our efforts attract attention of more and more older adults in need of help.
(PRWEB) September 25, 2012
Home Care Assistance, North America’s leading provider of in-home care for seniors, is proud to announce the recipients of its Mission, Outstanding Operations and Achievement Awards for 2012 — Lori and Mark Wengerd of Home Care Assistance of Central Ohio. The only owners in the Home Care Assistance network to take home multiple awards, Lori and Mark are honored to be recognized for their accomplishments.
"While we're not in this business for the recognition or the trophies, it is rewarding to see our efforts attract attention of more and more older adults in need of help," said Lori Wengerd, owner of Home Care Assistance of Central Ohio. "It takes complete commitment to excellence in order to succeed in home care, from the owner to the caregivers to the office staff. I'm so proud of our entire team."
The Outstanding Operations Award was given to the site with the highest combined score for client care, employee care, marketing and operations. The Achievement Award was presented to the site with the highest increase of year-over-year sales, showing that Lori and Mark are trusted by their clients and community. Finally, the Mission Award was bestowed on the site that best exemplifies Home Care Assistance’s mission to "change the way the world ages. The fact that the Wengerds received three of the top awards at the 2012 Convention speaks volumes for their leadership ability and dedication to the highest standard of care for both employees and clients.
Lori spent 25 years in the communication field before deciding to chase her long-time dream of working with older adults. With the support of her husband, she opened the Columbus location in June 2009. In just three years, her location has become one of the top-producing companies across the Home Care Assistance network. Lori is very involved in her community, serving on the boards of the National Parkinson Foundation Central and Southeast Ohio and AWARE, the women’s organization for the Alzheimer’s Association of Central Ohio. She is committed to the company’s mission to "change the way the world ages," while also giving back to those in need.
“I am passionate about the study of aging, wellness and quality of life, so it only feels natural to extend my involvement around these important issues beyond our client base,” said Lori.
In the past three years, she has presented a program called "Happy to 102" to dozens of church, community and civic groups. New in 2012, Lori will be presenting "The Conversation," aimed at helping seniors and their adult children hold extended, meaningful conversations about end-of-life wishes.
In addition to the Home Care Assistance owners and operators at the 2012 Convention, renowned experts in eldercare and entrepreneurship were featured: Howard Behar, former president of Starbucks; and Bill Novelli, former CEO of AARP. Behar shared his insights on employee engagement and the ideal customer experience, themes from his tenure at Starbucks and the subject of his book, It’s Not About the Coffee: Leadership Principles from a Life at Starbucks. Novelli, who is a professor at Georgetown’s McDonough School of Business, discussed the impending changes to the long-term care paradigm as the population ages at a rapid pace.
To learn more about Home Care Assistance of Central Ohio, please visit http://www.homecareincolumbus.com or call 614-481-8888. The office is located at 2120 Tremont Center in Upper Arlington.
ABOUT HOME CARE ASSISTANCE
Home Care Assistance is the leading provider of home care for seniors across the United States and Canada. Our mission is to change the way the world ages. We provide older adults with quality care that enables them to live happier, healthier lives at home. Our services are distinguished by the caliber of our caregivers, the responsiveness of our staff and our expertise in Live-In care. We embrace a positive, balanced approach to aging centered on the evolving needs of older adults.